Useful in a pinch if you have small children at home but the service is appaling by no fault of the lovely shoppers. With every order (premium or not) you receive a message from “Richard” informing you that your delivery has been rescheduled. Customer service is largely copy and paste so you'll receive the same response each time if you do choose to complain. I always make attempts to tip the shoppers as I don't believe that they are treated well by upper management, although they won't say it themselves directly... I was one of the first users of this app and I'm sad to say that I would no longer recommend it unless needs must