I have complained every single time I use this service. The drivers don't wear masks, some even insist on following me into my property (I collect my groceries outside and I wear a mask). Today I was charged extra for plastic bags that I didn't order nor consent to paying for. Keep at them if you are entitled to your refund. I got refunded for the bags when I asked to be shown how I am legally obliged to pay for them. Absolute scammers!
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