I've ordered many times from them with no issue on time frame. Typically it takes a couple days for the order to process and then it's delivered to the shipper. Two different orders this time and processing has taken over 7 days. The first one was express mail overseas to the USA and the order was placed the first of the month. It took them 7 days to give it to the shipper, but I always expect these orders to take a month. The second order is where I would go elsewhere to buy domestic. It says 3 to 4 days priority. That means once they've shipped the item usps takes 3 to 4 days. It's been 7 days since I've ordered and all that has been created is a shipping label. Customer service keeps saying its shipped, so that should tell you the intellect of logistics they have. It's pretty obvious when the item is moving and not. International orders are slow but average, just don't do their domestic. It's not worth the money they are charging or go to another seller that holds up to their advertised time...