I’m writing this review with a heavy heart because I’m extremely disappointed with my experience with this company. I recently purchased two pimento wood chips from them, but unfortunately, I only received one. I’ve been trying to reach them for days now, but my emails keep bouncing back. They don’t provide a phone number, and both their emails are non-functional. I was really looking forward to receiving these wood chips, and I’m very disappointed that I didn’t. I’ve decided to contact my bank for a refund. I’m giving them three stars because the one they sent came within a reasonable time and has more than their competitors. However, if only they were reachable, I wouldn’t have to leave a negative review.