“DO NOT order from this place!! Seems like a scam. I ordered and they didn’t send it for a few weeks. Then they claimed to have sent the product and the tracking number said it was delivered but I never received the package. I contacted the local post office that said as to have delivered the package and they said the package was misdelivered and the carrier could not recoup the package. I contacted this company to let them know that USPS misdelivered the package and that USPS told me to tell this company to open a case with them and have them redeliver the package and this company refused to send it or open a case with USPS. I now have it being investigated with USPS. DO NOT ORDER FROM THIS COMPANY. Horrible service if any. Honestly it feels like a scam to me the way they won’t resend the package even when USPS verified it was misdelivered and the seller can open a case to have the money refunded to them for the misdeliver. I’ve never had such horrible service and therefore will tell anyone and everyone not to order from this website. STAY AWAY!!! I’ve added the screenshot from USPS but blacked out the city name for privacy.”
“A good amount of wood, you want to place your chicken on top of this while smoking. My uncle is full on jamaican and he said this about the chicken (patois) Tastes suh criss di bess senseh fowl evah!”
“Wood is AMAZING, BUT shipping was 4 days, and it was supposed to be 2 days. This wood better than the other sites I ordered from, not sure why but it is way better than anything else ordered from any other site. 4 stars because of the shipping times.”
“Had a problem that they shipped more than they should of shipped, which is good considering was free. I tried to return the extra product and they let me keep it even though it was a loss to them. That is a sign of a great company. Will be ordering from them again. Thanks for the extra product!!”
“I am from Jamaica, and this is not only good Jamaican wood, it's like good even by Jamaican standards, lol. I smoke this with pork, and the flavor is too much to die for mon.”
“THIS IS THE ONLY official pimento wood online. All others are heat treated, fake or from Mexico. I am from Jamaica so I know very well good pimento wood!”
“The sticks are amazing, especially when you put the chicken on top of the sticks because the oils from the wood slowly seep in the chicken as you smoke the chicken.”
“I don’t like giving a bad review but this warrants it. I ordered a bag of chips for a second time. First one went great about a year ago. This time however, the money was paid, a shipping label was created. However it hasn’t moved in almost 3 weeks. I understand that sometimes happens and I’m willing to work with it to get it shipped. The contact email however is apparently invalid. It kept getting returned as “unable to send” so I sent a message via the “contact us” link on the website almost a week ago and have yet to get a response. My advice is to reach out to them to make sure they respond before you pay any money. What started as a great experience the first time now resulted in me refusing to order again.”
“I have been buying from them for months now, and I can tell you they greatly improved their packaging. Their sticks are ALWAYS out of stock that is why the four stars but besides that the product is superior. I purchased pimento wood from other suppliers and its garbage, this supplier is the best and the quality is great. Not all pimento wood is created equal, for example some pimento wood suppliers get their wood from Mexico! Buypimentowood company is verified i Jamaica. I have family in Jamaica so I know what real is.”
“Great product. On my first purchase here I bought both the sticks and the chips but have decided the chips are more practical. For the jerk marinade I use the Jerk recipe found on the Serious Eats website. Marinate 24 hours, drain marinade and use wood chips that have been soaking in water for a couple of hours. I smoke the bone in chicken thighs for about 30 to 35 minutes at 200 to 210 in a smoker. This gets them completely infused with the pimento wood smoke flavor but leaves them a bit underdone so that they can be finished on a charcoal grill to get a nice crisp golden brown finish. My extended family by marriage is all Jamaican, and all of them swear that my jerk chicken is the best they've ever had.”
“I have been charged for product via PayPal but haven't received any confirmation from buypimentowood.com. No tracking number, no order number, NO NOTHING! ! ! Emails, help desk, nothing. Customer Service. ..NOT!
5 Aug Update -- Still no delivery! Supposedly USPS created a Tracking Label on 9 July. Since then they haven't received anything. buypimentowood.com appears to be worse than I thought. If they are using the USPS Label as a cover for their shortcomings, they may have crossed Federal fraud statutes.”
“I been to jamaica several times, and can NEVER replicate the authentic jerk chicken flavor. I was so happy I could cry, for real got emotional lol when using this. Its just like Jamaican authentic brought back great memories. You haven't had jerk chicken unless you use this pimento wood.”
“These wood chips have a rich, pristine, and nourishing fragrance, just the way I like. For two months, I've been baking and grilling different meats. I am happy with my purchase! Thank you.”
“The pimento wood chips were precise as described. The package arrived in 2 days. These wood chips were all of a consistent size and good quality. They smoked fine.”
