I had such a lovely experience with the team whether in person or on the phone - all staff are so so lovely and knowledgeable - so I really was happy with that! Unfortunately as you know we had significant delays with our babyzen bundle order. I completely know and understand that it was a babyzen issue and this was very frustrating for your team also. However, what was really disappointing was the lack of communication about what was happening. No one once called me about the delays - like not once was I called ever. I always had to call to ask what was going on. People said they'd call back on certain dates to update me and never did. It is stressful at 8 months pregnant to have to keep remembering to call and followup. When it came to additional and quite a lot of more ordering of other baby items since these delay issues started, I was hesitant to order from bygge bo again. If there was good communication while all these delays were happening I would have ordered through you no problem - however I ended up ordering elsewhere. I do love the team and your range and wish you every success - I thought it is important to give this honest feedback to help this not happen with future new customers! All the best, Cathy