“I went in looking for a carrier for my baby and the sales assistant was so helpful and knowledgable and guided me to the right one for me. The store has such a great selection of products and I would highly recommend.”
“I paid a deposit for order but was later contacted to say that I was given wrong price and owed another €40 that would have to be paid to proceed. In my experience if the retailer quotes a price that is the price. I have cancelled this order and wouldn’t buy from again for that reason.”
“I’ve made several online purchases from byggebo recently and keep returning for more.
Their selection and ranges across children’s and toddlers equipment and toys are fantastic. Absolutely beautiful pieces.
Website and delivery are brilliant.
Can’t wait to visit the store.
Would absolutely and have recommended byggebo.”
“It was not clear to me upon making my online order of a cot bumper that it fell under the list of items excluded from returns. I wanted to see it in person as our cot is bigger than the standard size. Very disappointing to not have even been offered an exchange or credit note. Will not be purchasing from this store again”
“Ordered a Jellycat as a gift. Arrived beautifully packaged in a lovely Jellycat Gift Box with matching Jellycat tissue paper. Am very impressed by the care taken with my order which arrived quickly. Thank you.”
“The byggebo team is attentive and very professional.
They sought a solution to my problem, and we were able to resolve the difficulty I encountered.
Being French, it wasn't easy for both parties. I am truly satisfied with the service provided.”
“Bought a beautiful gift - the little Dutch baby walker with bricks - for our grandson for his first birthday recently and he just loved it. It will aid him in learning to walk. Your products are nicely designed and easy to put together. Quick and easy delivery.”
“Great, relaxed shopping experience. Lovely space, patient and knowledgeable staff - and handy parking.
Bought a yo-yo and sat my baby in a display high chair to keep him busy. Highly recommend.”
“I ordered a cot from this company, and later received an email to say it was a pre order and would take 4-6 weeks (this wasn’t specified at time of purchase).
7 weeks later I still hadn’t heard from company, so I contacted them. They told me there had been a delay and then shipped my order that week. No communication until I reached out to them.
I looked to return the product due to the delay and was unable to do so. Their returns policy does not accept furniture (something I think should be clearer at time of purchase). They did offer me a credit note if I attended the shop - however I live too far away. They refused any form of refund/credit note unless in person. I found dealing with the company quite difficult - I wouldn’t order from them again.”
“Dear Bygge Bo Customer Service,
First of all, we would like to thank you for the efficiency and speed of the delivery. We have received the two items we ordered #:58448 (a dresser and a changing top).
However, we are unfortunately very disappointed with the condition in which the items arrived. All three parcels were significantly damaged upon arrival, and both the dresser and the changing top have suffered numerous visible and irreparable blows. The corners are heavily impacted, and the top surface of the dresser is also damaged.
The condition of the packaging was alarming: the cardboard looked very old and worn, and the inside packaging was completely inadequate. The dresser itself appears to be used or previously stored in poor conditions, which is not what we expected from a brand known for its quality – especially for a purchase totaling over 800 euros including shipping.
We kindly ask you to look into this matter and advise us on the next steps. We are extremely disappointed and would appreciate a solution that reflects the standards and values of your shop.
Thank you for your attention and understanding. We look forward to your response.
Best regards,
Amandine Victoire Legrand et Sofiane Talata
0033 6 85 66 53 70”
“3-4 wait time for order only to find out there’s no update 4+ weeks on about stock arrival - ended up having to get a refund and order item elsewhere”
“Byggebo were so easy to deal with, great communication and my order was delivered really fast and really well packaged. Would definitely shop there again!”
“If I could give 0 stars I would. Ordered a SnuzKot in February, received all the boxes from the package and all parts undamaged finally in May. After endless email exchanges, chasing lost parcels, waiting for damaged parts to be replaced. The customer service agents were all lovely but in the end useless cause how is a 3 month wait for a standard baby cot even a situation.
And now I’m stuck with an import bill from DPD which they assured me 10 times that it’s been taken care of, but I keep getting reminders about my debt from DPD.
Will absolutely not be ordering again.”
“I ordered the Uppababy V3 rumble seat, the lead time said 1-3 weeks. I never received an estimated delivery date. I had to follow up 3 times with customer service to see when it would be delivered. It finally arrived after 6 weeks. In fairness to the customer service team they were very quick to reply. I do understand delays can happen but just frustrating when you really need it and there’s so estimates delivery date from the offset.”
“I needed my order earlier than expected and the team were just so helpful either with offering me other alternatives that were readily available or prioritising to have my order come asap!
Everyone I dealt with was so polite. I would definitely recommend”
