“I went in looking for a carrier for my baby and the sales assistant was so helpful and knowledgable and guided me to the right one for me. The store has such a great selection of products and I would highly recommend.”
“We purchased a Uppababy Ridge back in the end of November with a lead time of 4/6 weeks. We didn’t get our buggy till the 14th of February, communications were a bit curt and there were no apologies around the delays etc. The buggy is perfect but the service level was less than I expected from previous experience albeit those experiences were a few years ago.”
“I would advise consumers to avoid purchasing with this store. Their return and refund policy is in breach of the consumer rights act 2022. Even when prompted to address this issue, there is a blatant disregard for consumer rights and consumer protection.”
“Bought touch up paint that when it arrived was actually a lacquer not a paint which is not suitable for touching up slight scuff marks on a classic cot still awaiting information on touch up paint very quick in communicating when buying not so quick in response when I have an issue”
“I paid a deposit for order but was later contacted to say that I was given wrong price and owed another €40 that would have to be paid to proceed. In my experience if the retailer quotes a price that is the price. I have cancelled this order and wouldn’t buy from again for that reason.”
“I’ve made several online purchases from byggebo recently and keep returning for more.
Their selection and ranges across children’s and toddlers equipment and toys are fantastic. Absolutely beautiful pieces.
Website and delivery are brilliant.
Can’t wait to visit the store.
Would absolutely and have recommended byggebo.”
“It was not clear to me upon making my online order of a cot bumper that it fell under the list of items excluded from returns. I wanted to see it in person as our cot is bigger than the standard size. Very disappointing to not have even been offered an exchange or credit note. Will not be purchasing from this store again”
“Ordered a Jellycat as a gift. Arrived beautifully packaged in a lovely Jellycat Gift Box with matching Jellycat tissue paper. Am very impressed by the care taken with my order which arrived quickly. Thank you.”
“The byggebo team is attentive and very professional.
They sought a solution to my problem, and we were able to resolve the difficulty I encountered.
Being French, it wasn't easy for both parties. I am truly satisfied with the service provided.”
“Bought a beautiful gift - the little Dutch baby walker with bricks - for our grandson for his first birthday recently and he just loved it. It will aid him in learning to walk. Your products are nicely designed and easy to put together. Quick and easy delivery.”
“Great, relaxed shopping experience. Lovely space, patient and knowledgeable staff - and handy parking.
Bought a yo-yo and sat my baby in a display high chair to keep him busy. Highly recommend.”
“I ordered a cot from this company, and later received an email to say it was a pre order and would take 4-6 weeks (this wasn’t specified at time of purchase).
7 weeks later I still hadn’t heard from company, so I contacted them. They told me there had been a delay and then shipped my order that week. No communication until I reached out to them.
I looked to return the product due to the delay and was unable to do so. Their returns policy does not accept furniture (something I think should be clearer at time of purchase). They did offer me a credit note if I attended the shop - however I live too far away. They refused any form of refund/credit note unless in person. I found dealing with the company quite difficult - I wouldn’t order from them again.”
