“Excellent customer service!! I don’t live in Ireland and I didn’t know the store and the quality of the products. It’s perfect and they even write a wishing card for me when I asked them!”
“My experience dealing with byggebo was mediocre.
When we first went to buy our bundle the SA told us the bundle was over €200 less expensive than when we went to the till to buy it. There were also delays with our Cybex base that was never communicated when initially purchasing the bundle. I also was the one to contact them regarding collection as it was less than 4 weeks to my due date even though when I had rang they said my purchase was ready then they emailed to say the base was missing the week I was due to collect.
I had to make every contact regarding my order no one followed up with me.
All in all it worked out fine as we got what we bought but I wouldn’t purchase again from byggebo.”
“Very friendly and knowledgeable salesperson. I'm delighted with the Uppababy footmuff that I bought. It is so cozy for the baby now that the weather has become really cold.”
“I’ve ordered Snuz kot from byggebo. Only part of the kot / order was delivered, also with incorrect parts. Customer service is not replying to emails either. Avoid!!”
“Delivery took a lot longer than stated, I was not given any updates or made aware of the delivery delays after making my purchase. This is unusal in this day and age and left me disappointed with the service. The product was as described but I would be more inclined to shop elsewhere in future as the same price with better communication/delivery can be found elsewhere.”
“They not only have lovely baby things, but they are also extremely efficient. My order had arrived on a Saturday, less than 24 hours after placing the order.”
“The order was delivered later than expected, but the customer service team was accessible and worked to resolve the issue for me. Fortunately, we received the order just in time for the baby's birth. It was good that the team made the efforts to rectify the situation.”
“Shop was fine. Lots of nice products buuuut, I was automatically signed up to the newsletter at checkout (which I did not consent to), I called Bygge Bo a few days later to complain and was “unsubscribed”, yet I am still receiving marketing emails on a daily basis.
To make matters worse; I seem to be getting spam from other companies now too!”
“I ordered a baby bed from Bygge Bo on 27th June, and was informed it would take 3-4 weeks for it to get delivered. It arrived today, a day short of 8 weeks. Baby is coming any day not and worrying whether she'll have a bed to sleep in was not ideal. What really was a dissapointment was that Bygge Bo have not been interested in keeping me informed, I had to constantly enquire and pester. No solutions or commercial gestures were offered, which would be appropriate given the significant delay.”
“To be honest I had very good experience with customer service, they been very good and changing things I asked for and quickly responded to my emails. I am very happy with the car seat I ordered, great quality and love material. Quickly posted!”
