“I ordered a cot from this company, and later received an email to say it was a pre order and would take 4-6 weeks (this wasn’t specified at time of purchase).
7 weeks later I still hadn’t heard from company, so I contacted them. They told me there had been a delay and then shipped my order that week. No communication until I reached out to them.
I looked to return the product due to the delay and was unable to do so. Their returns policy does not accept furniture (something I think should be clearer at time of purchase). They did offer me a credit note if I attended the shop - however I live too far away. They refused any form of refund/credit note unless in person. I found dealing with the company quite difficult - I wouldn’t order from them again.”
“3-4 wait time for order only to find out there’s no update 4+ weeks on about stock arrival - ended up having to get a refund and order item elsewhere”
“If I could give 0 stars I would. Ordered a SnuzKot in February, received all the boxes from the package and all parts undamaged finally in May. After endless email exchanges, chasing lost parcels, waiting for damaged parts to be replaced. The customer service agents were all lovely but in the end useless cause how is a 3 month wait for a standard baby cot even a situation.
And now I’m stuck with an import bill from DPD which they assured me 10 times that it’s been taken care of, but I keep getting reminders about my debt from DPD.
Will absolutely not be ordering again.”
“Terrible Service. I placed my order on the 16th of February for a Snuzkot, and half of the shipment just arrived on the 17th of March! Apparently the other half of the crib is stuck in Netherlands. What makes it worse is I have been back and forth on the phone with DPD and the customer service, who seem to not care and have not done anything about the situation. DPD says there is problem with the shipment which is why it is stuck and that Bygee Bo should call to resolve and I can't get them to even call me back. So now I have half of a crib that I can't assemble and no one trying to solve my problem. Would never order from here again, nor recommend anyone to.”
“I’ve ordered Snuz kot from byggebo. Only part of the kot / order was delivered, also with incorrect parts. Customer service is not replying to emails either. Avoid!!”
“Shop was fine. Lots of nice products buuuut, I was automatically signed up to the newsletter at checkout (which I did not consent to), I called Bygge Bo a few days later to complain and was “unsubscribed”, yet I am still receiving marketing emails on a daily basis.
To make matters worse; I seem to be getting spam from other companies now too!”
“I ordered a baby bed from Bygge Bo on 27th June, and was informed it would take 3-4 weeks for it to get delivered. It arrived today, a day short of 8 weeks. Baby is coming any day not and worrying whether she'll have a bed to sleep in was not ideal. What really was a dissapointment was that Bygge Bo have not been interested in keeping me informed, I had to constantly enquire and pester. No solutions or commercial gestures were offered, which would be appropriate given the significant delay.”
“I'm frankly baffled about the service here. the wrong items got delivered (it happens) and I reached out to customer support. They first asked if I could drive to the store myself to swap the products. Not everyone own a car and for a family-oriented business you should know that travelling with babies/children isn't necessarily easy. But that's ok, I just ask if we could arrange a pick-up. They made me wait 3 days before setting up a DHL pick-up, and despite asking several times they never kept me informed about the details, so the courrier showed up suddenly in the middle of my meetings (lucky me I work from home). I gave the item back. Nonetheless, they wouldn't send the correct product before making sure the collection was done, making me sound as if I'd stole them when I'm the one who reached out in the first place to find an honest solution to this mess. It's now 10 days since the original order and I am *still* waiting to receive the items I payed for initially. A complete disgrace.”
“I ordered, 1 mattress, 1 bed extension, 1 mattress cover and 2 sheets on 1st week February.
It was only delivered on 22nd March and still 1 sheet was missing in the package, which was refunded in the end because there is no stock.
Took so long to receive my purchase and still did not receive everything.”
“Sent me the wrong product and tried to make it my problem asking me to go out of my way to drive to Sandy ford or post it back. Agreed to finally send the correct product to me and arrange a “one time” collection on this occasion. Ridiculous given the problem was caused my themselves. I wouldn’t buy again.”
“I placed an order 8th of January for an order that was not in stock. It said that it would come between 4 to 6 weeks. Its been 9 weeks and I still dont have my order, I am very dissapointed and unhappy. Mainly because the order I placed is a crib for my baby, which the old one she grew out of”
“Ordered a stokke high chair for collection in the Navan store. On day of pick up I couldn’t find the shop because it is a completely unmarked premises. There was no answer from the phone number attached to the store. I rang the branch in BSQ who gave me directions.
On collection, I was told the item I had ordered wasn’t available because of a online discrepancy.
Overall, the products I ordered are great but are not unique to byggebo. Would not recommend using this shop”
