“Really disappointed experience and do not rate this store at all. From the outset not accepting my €500 One4All voucher - only letting me use €200 towards my purchase of a cot, matter and sheets. To when paid for no cot as had been damaged. Then when replacement stock arrived no sheets as all sold! The final issue was DPD driver just dumped everything in front drive as hubby stood at door watching him! Very little in way of apology from store, even after explaining that hubby was just out of hospital following heart surgery and it had started raining and he had to carry delivery inside himself. Will not be going back to Byggebo Sandyford that’s for sure!”
“La peggiore esperienza mai avuta su uno store on line!!
Ho comprato 2 articoli: un fasciatoio ed il relativo materasso, in 2 colori diversi.
Fin qui tutto bene.
A poche ore dall’ordine mi chiamano per chiedermi di cambiare il colore del fasciatoio perché non disponibile (anche se sullo store era chiaramente in stock).
Ok, no problem cambio colore (nessuno sconto offerto, richiesto da me ma negato dal servizio clienti).
Di conseguenza chiedo che mi venga cambiato il colore del materassino, perché il colore del fasciatoio proposto in cambio dal servizio clienti, non si accoppiava al colore del materasso (specifico che il tutto è accaduto durante la stessa mattinata).
Risposta del servizio clienti: nessun problema, bloccata la spedizione del materassino con relativo cambio di colore richiesto.
Poche ore dopo mi viene spedito il materasso del colore sbagliato e non viene sostituito come promesso.
Dopo più di 10 mail, l’unica soluzione proposta dal Servizio Clienti è la sostituzione del materassino con costi di spedizione a mio carico!
Per un errore NON mio.
In sintesi, non comprerò mai più su questo sito, scriverò sui social e su google di questa esperienza ed infine mi metterò in contatto con la CEO Amanda Cunningham.
PESSIMI!!!!!”
“I have opened the package and there are several broken pieces, the screws open… it seems that another customer had returned it and you haven’t revised the inside of the box..”
“Really poor service - both orders I placed had issues with items being out of stock despite letting me place the order. Still waiting on items I ordered several weeks ago. Wouldn’t recommend.”
“My experience with Bygge Bo is not so great, unfortunatelly. When I made an order, there was no mention of possible delivery delays. First part of my order was delivered after 4 weeks, but I had to wait for the rest to come for another 4-5 weeks. My due date was approaching and I had to contact Support Team to check the status of my delivery (the car seat was the issue as it is mandatory when leaving the hospital with a newborn). I was told that it won’t be delivered before September and they offered me a car seat on loan, which I accepted. But, never got that car seat, so had to loan some from my friend. The car seat was finally delivered last week. I don’t have plans to make any purchase from this store again. Thank you.”
“Order placed in may received it eventually in July order wasn’t complete as there was no rain cover in stock after it was paid for plus what I ordered was damaged so was discounted at 20% which just wasn’t good enough after that amount of wait time.”
“Extremaly poor online customer service. I purchesed €500 worth of products from them, stated 2-3 days delivery available. I got an email after purchase that its only a pre- order and wont be available until 3-4 weeks. After that time i heard nothing from them again. I had to email them and recieved very short answer that it was dispached with dpd. After another week and another email i recieved no reply , just a note from dpd that it was dispatched the next day. It looks like they forgot to send it and once i reminded them it only happened then. Didnt even bother to reply to me. My very first and last purchase from them!”
“I have a very bad experience with this shop. I received the wrong order twice . product available on the website, but you cannot buy it, you are sending the wrong things. it is a complete waste of time! Hopefully your refund will go faster.”
“The wrong item was delivered. This item needed to be picked up and returned before the correct item was dispatched. I still have not received my order.”
“Hi, I had bought another item from byggebo and was happy with the service. This time the experience has been terrible. I bought a babyzen yoyo chair from yourselves mainly because your website stated that the item was in stock and would be delivered within 2-3 days, it turnes out that you didn’t have the chair in stock and consequently the delivery timelines were not met. Only because I contacted the shop myself I was informed of the delay. In addition, I ordered a cardigan and the wrong size was sent to me.”
“I ordered my product over 2.5 months ago, when I chased up with customer services I was told it would arrive within 2 days and then got a call the following week to say it would actually be another 6 weeks minimum.
Appreciate it is a supplier issue, but the lack of transparency about this when ordering is the issue.
Wouldn't be buying from them again.”
“When I bought the rails - website said there were in stock - after the purchase i received an email that there was a delay of 4 week.
It ended taking 2 months for the delivery. Customer support never contacted me to let me know my order status, they were just replying my emails when I contacted them.
Took me 4-5 emails and 2 months of delay to receive my order.
Super disappointed , I can understand there can be external vendor delays, but 1. Why you said you had in stock if you didn’t have it 2. If you tell me that delay was going to be 4 weeks and there are extra delays, i was expecting you to contact me letting me know.”
“Very disappointed with customer service - had to pay for shipping on returns even though the product didn’t match the website picture. Correspondence wasn’t very helpful, and my last email requesting free returns didn’t even receive a reply. Definitely wouldn’t shop here again.”
“I emailed in relation to my order but have not received a reply. One item was missing and the items I ordered were different colours to the colours in the pictures. I would like to return the delivery but have not received a reply informing me how to do so.”
“Soo disappointing!!
Very poor customer service, I made contact before placing an order to check stock was readily available before I proceeded, staff confirmed the item was in stock and would be delivered within 2/3 days, I placed my order (9th February) and still have not received it. I was also provided with misleading information regarding my delivery on a number occasions which is just not good enough. I was again advised today the item had been dispatch and should arrive Monday but I was told this before. Will not be ordering again.”
