My experience has been appalling even that does not adequately capture the frustration and stress I have endured over a simple but rather expensive purchase. Byggebo is marketed as a supplier of luxury baby goods with price tags to match its just a shame the customer service lets it down so massively. I have been chasing an order since November 22nd which cost in the region of €500. I have emailed I have called I have been patient and now I am disgusted to find that while the order has finally arrived it is incorrect and missing parts. I have had to order said missing parts from Bella Baby who have been most helpful and sympathetic to my plight as I could not make contact with either store regardless of repeated attempts. This review may be the only way any light gets shone on my seemingly impossibly tricky order of two items. But I expect that my issues are addressed and I am compensated for the extra charges I have incurred in order to secure the required parts from Bella baby. This has been a joke from start to finish.