“Order placed in may received it eventually in July order wasn’t complete as there was no rain cover in stock after it was paid for plus what I ordered was damaged so was discounted at 20% which just wasn’t good enough after that amount of wait time.”
“Extremaly poor online customer service. I purchesed €500 worth of products from them, stated 2-3 days delivery available. I got an email after purchase that its only a pre- order and wont be available until 3-4 weeks. After that time i heard nothing from them again. I had to email them and recieved very short answer that it was dispached with dpd. After another week and another email i recieved no reply , just a note from dpd that it was dispatched the next day. It looks like they forgot to send it and once i reminded them it only happened then. Didnt even bother to reply to me. My very first and last purchase from them!”
“I have a very bad experience with this shop. I received the wrong order twice . product available on the website, but you cannot buy it, you are sending the wrong things. it is a complete waste of time! Hopefully your refund will go faster.”
“The wrong item was delivered. This item needed to be picked up and returned before the correct item was dispatched. I still have not received my order.”
“Hi, I had bought another item from byggebo and was happy with the service. This time the experience has been terrible. I bought a babyzen yoyo chair from yourselves mainly because your website stated that the item was in stock and would be delivered within 2-3 days, it turnes out that you didn’t have the chair in stock and consequently the delivery timelines were not met. Only because I contacted the shop myself I was informed of the delay. In addition, I ordered a cardigan and the wrong size was sent to me.”
“I ordered my product over 2.5 months ago, when I chased up with customer services I was told it would arrive within 2 days and then got a call the following week to say it would actually be another 6 weeks minimum.
Appreciate it is a supplier issue, but the lack of transparency about this when ordering is the issue.
Wouldn't be buying from them again.”
“When I bought the rails - website said there were in stock - after the purchase i received an email that there was a delay of 4 week.
It ended taking 2 months for the delivery. Customer support never contacted me to let me know my order status, they were just replying my emails when I contacted them.
Took me 4-5 emails and 2 months of delay to receive my order.
Super disappointed , I can understand there can be external vendor delays, but 1. Why you said you had in stock if you didn’t have it 2. If you tell me that delay was going to be 4 weeks and there are extra delays, i was expecting you to contact me letting me know.”
“Very disappointed with customer service - had to pay for shipping on returns even though the product didn’t match the website picture. Correspondence wasn’t very helpful, and my last email requesting free returns didn’t even receive a reply. Definitely wouldn’t shop here again.”
“I emailed in relation to my order but have not received a reply. One item was missing and the items I ordered were different colours to the colours in the pictures. I would like to return the delivery but have not received a reply informing me how to do so.”
“Soo disappointing!!
Very poor customer service, I made contact before placing an order to check stock was readily available before I proceeded, staff confirmed the item was in stock and would be delivered within 2/3 days, I placed my order (9th February) and still have not received it. I was also provided with misleading information regarding my delivery on a number occasions which is just not good enough. I was again advised today the item had been dispatch and should arrive Monday but I was told this before. Will not be ordering again.”
“Not very communicative around customer care. I've received a damaged product and I can't tell if they are looking after me (or not). No reply to my emails to confirm how the matter is being handled. phone number does not answer. Sadly would not recommend.”
“Ordered the cutest little play gym for my friends baby shower. It arrived via DPL courier and I was not home so rearranged time. Still hasn’t arrived three weeks later, missed the baby shower and I’ve been over and back several times with no success. Would appreciate someone looking into this from Byggebo. Thank you”
