“Purchased a Snuz cot on 25 March last. Was damaged in transit. Replacement part delivered first week of April, some of the fittings missing. To date due to gross inefficiency on part of supplier (incorrect documenation for customs)we are still waiting for parts . Possibly we will get them in another 5 working days. In the meantime we have e no cot.”
“Terrible experience so far - and product hasn’t arrived. We told it would be 2-3 day delivery. It has now been over 5 business days. I have tried to contact via phone on website, email and online portal. No one answering, no one replying. Terrible service. We also need the product urgently and went with this company due to their delivery time, never again.”
“To be honest I’m not happy about how everything went! I bought my baby’s nursery two month ago till today did not receive anything! I’m very despondent because I had to reschedule everything else!”
“This site is a SCAM!!
No returns - No refund for the sale of an old version of the Cybex Priam ! shame on you ByggeBo! This is illegal and they use some ridiculous excuses!”
“It took 8 days for them to prepare my package and at the end they told me 2 of my 4 items are out of stock. Probably they sold them to someone else at this 8 day long period. Awful service, terrible quality, no effort to make up.”
“Very disappointed with the service I got. I spent so much time on searching the best chair for our baby and decided to choose Bygge Bo but unfortunately got a very unpleasant experience.
My order was mixed up, no parts in stock even though it was never mentioned on the website. I was offered a different cushion then another colour of the table I had to choose, the harness was delivered a week later the chair arrived and the chair was waiting for nearly a month.
I also picked up the engraving but was told it would take nearly 6 weeks for that …
When I opened the box of my order the parts of it were loose in the outer box, front part of the chair has defect, a scratch. Honestly I don’t remember when I had such a bad experience with my order especially if you do something very special for your baby’s first Christmas. Had weak attempts from customer service to help..
Think twice before you choose it especially when you’re paying that price.”
“Terrible service. 7 weeks from date of order to receiving the goods we paid for. No communication or updates on the order, unless initiated by myself.
Will never purchase from Byggebo again and have also advised family and friends of our terrible experience.”
“Truely dreadful customer service. Byggebo took my money delivered me a damaged product, it was late, and refuse to refund me even though they can't even respond in a timely manner to my request for a refund. Instead they send me infrequent emails requesting photographs and keep referring me to policies.
Stressful. Expensive. Unreliable.
Incapable of upholding their end brand promise.
I will be sharing this review on line to earn other potential victims.”
“An item that I purchased from byggebo.com was never delivered! I’m in contact with their customer service team but I’m very unhappy with the way they are handling my complaint: they are slow and not efficient in their replies. I have no idea when will I receive the missing item that I paid for.”
“We still haven’t received the order for the chair that we ordered before Christmas even though we were promised that it will be delivered on time. The chair contains baby insert which is for use of up to 6 months which is obviously time critical given that our baby is almost 3 months already. The team is unable to provide us any timeframe for delivery as well as not calling back with information when promised. This behaviour is unacceptable for a reputable shop.”
“My experience has been appalling even that does not adequately capture the frustration and stress I have endured over a simple but rather expensive purchase. Byggebo is marketed as a supplier of luxury baby goods with price tags to match its just a shame the customer service lets it down so massively. I have been chasing an order since November 22nd which cost in the region of €500. I have emailed I have called I have been patient and now I am disgusted to find that while the order has finally arrived it is incorrect and missing parts. I have had to order said missing parts from Bella Baby who have been most helpful and sympathetic to my plight as I could not make contact with either store regardless of repeated attempts. This review may be the only way any light gets shone on my seemingly impossibly tricky order of two items. But I expect that my issues are addressed and I am compensated for the extra charges I have incurred in order to secure the required parts from Bella baby. This has been a joke from start to finish.”
“Honestly I was really disappointed with how long I had to wait for the trip trapp. I was told 3 working days and it took 26days. Won't be using you guys again. Misleading”
“I would never buy with you again. I ordered three items , paid for them and 3 weeks later after the money was taken from my account told that two of the items were no longer in stock. Alternative items offered at higher cost, no price matching offered. Rude staff on the phone. Never again”
