I ordered a cot from this company, and later received an email to say it was a pre order and would take 4-6 weeks (this wasn’t specified at time of purchase). 7 weeks later I still hadn’t heard from company, so I contacted them. They told me there had been a delay and then shipped my order that week. No communication until I reached out to them. I looked to return the product due to the delay and was unable to do so. Their returns policy does not accept furniture (something I think should be clearer at time of purchase). They did offer me a credit note if I attended the shop - however I live too far away. They refused any form of refund/credit note unless in person. I found dealing with the company quite difficult - I wouldn’t order from them again.