If I could give 0 stars I would. Ordered a SnuzKot in February, received all the boxes from the package and all parts undamaged finally in May. After endless email exchanges, chasing lost parcels, waiting for damaged parts to be replaced. The customer service agents were all lovely but in the end useless cause how is a 3 month wait for a standard baby cot even a situation. And now I’m stuck with an import bill from DPD which they assured me 10 times that it’s been taken care of, but I keep getting reminders about my debt from DPD. Will absolutely not be ordering again.