“Dear Bygge Bo Customer Service,
First of all, we would like to thank you for the efficiency and speed of the delivery. We have received the two items we ordered #:58448 (a dresser and a changing top).
However, we are unfortunately very disappointed with the condition in which the items arrived. All three parcels were significantly damaged upon arrival, and both the dresser and the changing top have suffered numerous visible and irreparable blows. The corners are heavily impacted, and the top surface of the dresser is also damaged.
The condition of the packaging was alarming: the cardboard looked very old and worn, and the inside packaging was completely inadequate. The dresser itself appears to be used or previously stored in poor conditions, which is not what we expected from a brand known for its quality – especially for a purchase totaling over 800 euros including shipping.
We kindly ask you to look into this matter and advise us on the next steps. We are extremely disappointed and would appreciate a solution that reflects the standards and values of your shop.
Thank you for your attention and understanding. We look forward to your response.
Best regards,
Amandine Victoire Legrand et Sofiane Talata
0033 6 85 66 53 70”
“3-4 wait time for order only to find out there’s no update 4+ weeks on about stock arrival - ended up having to get a refund and order item elsewhere”
“Byggebo were so easy to deal with, great communication and my order was delivered really fast and really well packaged. Would definitely shop there again!”
“If I could give 0 stars I would. Ordered a SnuzKot in February, received all the boxes from the package and all parts undamaged finally in May. After endless email exchanges, chasing lost parcels, waiting for damaged parts to be replaced. The customer service agents were all lovely but in the end useless cause how is a 3 month wait for a standard baby cot even a situation.
And now I’m stuck with an import bill from DPD which they assured me 10 times that it’s been taken care of, but I keep getting reminders about my debt from DPD.
Will absolutely not be ordering again.”
“I ordered the Uppababy V3 rumble seat, the lead time said 1-3 weeks. I never received an estimated delivery date. I had to follow up 3 times with customer service to see when it would be delivered. It finally arrived after 6 weeks. In fairness to the customer service team they were very quick to reply. I do understand delays can happen but just frustrating when you really need it and there’s so estimates delivery date from the offset.”
“I needed my order earlier than expected and the team were just so helpful either with offering me other alternatives that were readily available or prioritising to have my order come asap!
Everyone I dealt with was so polite. I would definitely recommend”
“The service was so good. Very easy to order and delivery was extremely fast. Will definitely recommend your business to friends and family. Very happy with my purchase. Thank you”
“Terrible Service. I placed my order on the 16th of February for a Snuzkot, and half of the shipment just arrived on the 17th of March! Apparently the other half of the crib is stuck in Netherlands. What makes it worse is I have been back and forth on the phone with DPD and the customer service, who seem to not care and have not done anything about the situation. DPD says there is problem with the shipment which is why it is stuck and that Bygee Bo should call to resolve and I can't get them to even call me back. So now I have half of a crib that I can't assemble and no one trying to solve my problem. Would never order from here again, nor recommend anyone to.”
“Bonjour, nous avons commandé deux barrières et payer deux barrières et nous n’en avons reçu que une, j’ai fait une réclamation mais je n’ai aucune nouvelle de votre part.”
“I was very happy about the service provided as well as with the products received. I have to say I was a bit disappointed due to the fact that our trip trap chair did not have our son's name engraved as we requested. This was a one in a lifetime opportunity and we missed it.”
“I am really disappointed : I have not received yet my order which was made the 28th of december. It was indicated 3-4 business days to receive it.
I hope to receive it very soon now.”
