Dear Bygge Bo Customer Service, First of all, we would like to thank you for the efficiency and speed of the delivery. We have received the two items we ordered #:58448 (a dresser and a changing top). However, we are unfortunately very disappointed with the condition in which the items arrived. All three parcels were significantly damaged upon arrival, and both the dresser and the changing top have suffered numerous visible and irreparable blows. The corners are heavily impacted, and the top surface of the dresser is also damaged. The condition of the packaging was alarming: the cardboard looked very old and worn, and the inside packaging was completely inadequate. The dresser itself appears to be used or previously stored in poor conditions, which is not what we expected from a brand known for its quality – especially for a purchase totaling over 800 euros including shipping. We kindly ask you to look into this matter and advise us on the next steps. We are extremely disappointed and would appreciate a solution that reflects the standards and values of your shop. Thank you for your attention and understanding. We look forward to your response. Best regards, Amandine Victoire Legrand et Sofiane Talata 0033 6 85 66 53 70