By Miles = BY PASS I have been driving for over 50 years and By Miles has to be the worst company I have ever dealt with for car insurance. I got the insurance online having meticulously filled in all that was asked of me, including two previous accidents. Normally I always save my applications for anything I do online, on this occasion I did not. Day two after receiving the Tracker I had a flat battery. I also noticed my car was going on its own nightly journeys when I was in bed. I telephoned By Miles about this and was told “it can take a few days to settle in “My garage checked the car over for seven days – no fault. Car was returned – two days later flat battery, so off to the garage again. Then another trip to the garage for same reason. Three times my car was in and out of the garage. My garage was brilliant and always supplied me with a courtesy car. Meanwhile By Miles telling me, nothing wrong with the Tracker. By Miles sent me another Tracker, no problems since. The stress and inconvenience was overwhelming. They also told me that I would receive a report on the Tracker I had returned – still waiting for that! Then the crunch came after a minor accident, which was the fault of the third party. Reported the accident to By Miles, who informed the underwriter, UK Insurance Ltd. Having given both companies the information they requested, I have been inundated with more telephone and email requests for the same information. One particular conversation from UK Insurance left me very upset. On checking my emails after returning from a journey I discovered that UK Insurance Ltd had voided my policy as I had only declared one accident. I immediately telephoned BY Miles, although the call handler was brilliant, bottom line was – I lied on my application. I distantly remember informing them of two accidents and not one. For the most obvious reasons it would NOT be in my interests to lie. However they say I only declared one accident and therefore my policy was voided, unfortunately for me I am unable to prove otherwise. UK Insurance Ltd is owned by The Direct Line Group who also own By Miles. Through some ‘glitch’, ‘gizmo’ or technical error only one accident appears on my application and because of this I now have to pay almost double car insurance as I have a black mark against my name. If either of these companies were the only ones left in the UK for car insurance then I would give up driving rather than use them.