“Miles need to stop taking money like they earn it.
They put people from another language. We have miscommunication so u have to pay for it. Poppy is more expensive but there services is better”
“Most useless insurance company please avoid this people by all means,they have more than trippled my insurance since taking over.initial the company that used to ran it were good now its just a bunch of thieves”
“My car was hit while parked. I have all details of the car and person who hit my car. BY MILES. Refused to deal with claim.unless I signed a credit agreement. They do not deal with claims. I emailed a director but still no joy. Use a real insurance company”
“What a shame . It all started so well for ByMiles ....you could even talk to someone on the phone . Been with them for 2 years and nothing to complain about . Now I have received an email to say they can no longer insure me . No reason . No explanation just something about 'rules' . I know they were taken over last year and looks like the greed has set in . Beware of them as they are no longer the company I started with”
“In all honesty, I've had a good experience. My renewal quote is only £207 as I only drive about 1k miles per year. I had to speak to customer service as my tracker kept disconnecting and they were helpful. I've not had to make a claim so not sure on that area of things but so far so good.”
“Lure you in with a, seemingly, cheaper policy price only to hit you later on before your insurance has expired with additional charges when you have exceeded the number of miles you estimated you'd drive. Just a way to extort more money from you - avoid”
“I am disappointed with this insurance company, I had no problem taking out the cover and was initially impressed with the glossy website and cheap cover.
Thirty days before the auto renewal date of the policy I requested a quote, unfortunately no response. According to the FAQs on the website, it says quotes will be sent 21 days before auto renewal date. Disappointingly I received nothing from ByMiles. I tried calling them but could never get through, I also emailed them several times but no response.
At this moment I thought I was fortunate not having to claim for an accident. It is almost impossible to speak to customer services.
As I was not able to cancel auto renewal, I was on the assumption my cover will automatically renew. How wrong was I! The day came and my policy was cancelled without prior notice, However this was not clear on the ByMiles app.
I eventually received a response after sending several complaints emails. I was told lies that an email was sent to inform that the policy will be cancelled. How ironic that I received all the junk marketing emails from this company but not the important cancellation email.
Please don’t gamble your money with this insurance company, who knows what the claim process is like when they ignore you and make up lies.”
“I joined by miles and have been sent the tracker. The tracker seemed faulty as I plugged it in the obd-2 socket it disabled my tyre inflation system, electronic brake system, engine system and car start system meaning the engine would not start to work, the car was dead! The first repair has cost me 1100. I contacted by miles and was asked for the miles tracker serial number. A software update would be given and I should try again. So I tried it again for a 2nd time and same faults again and the car needed a repair again this time it has cost me 350. I had my car repaired for a summary of 1450 and all I received is my insurance refund and an apology. No compensation or refund for the repair costs. Avoid!”
“Bought the insurance, fitted the tracker, but when I drove the car my foot dislodged the tracker. Tried to contact the company but their chat system through the ap was offline. Their customer service phone number was not given or I could not find it, so I cancelled by email. They advised it will take up to 21 days to get my refund, even though I'm in the 14 days grace period. Not a good experience. It's no good buying cheap if the customer service is not there”
“Really good communication, professional even call me and reduce my price as my no claim discount was higher/great service and phone number/no waiting/very friendly A+++”
“I have been with them for a year+ and believe me they are the worst insurance company I have dealt with in 12 years. When you have to buy a policy from them then it's easy but after sales service is the worst. You can't communicate with them on phone, online chat doesn't work and emails take many days to respond. Moreover, they can take decisions on your policy without any communication and leave you stranded. It's better to get insurance from bigger names. They might be a bit costly but are approachable in case you need them.”
“So far so good. Very reasonable price for comprehensive insurance. You don’t pay extra if you don’t drive. Miles tracker arrived quick and was easy to install.”
