Just back from the Ireland Grand Highlights tour and was not impressed. While Ireland is a beautiful country our driver didn't know much about where we were or what we were looking at. We were bored and sore on a very uncomfortable coach for hours at a time. There are no services to stop at and the toilet on the coach didn't flush and had an 18 inch step on entry. The Drummond Hotel at Ballykelly was brilliant. Treaceys Hotel in Wicklow wasn't that great although the food was good it took almost 2 hours for them to get the food out. Westlodge Hotel at Bantry Bay was a beautiful hotel. Our last hotel was The Pillo at Ashbourne and while it was clean and had good food, it was full of children and the noise was deafening. It's obviously a party hotel as there was fighting in the corridors at 3.30am. In my opinion this trip needs a rethink by Caledonian and perhaps a guide on the coach would be the best option.