“Just returned from a 4 night stay at the Barrowfield hotel in Newquay ,lovely staff ,nice food,Our driver Dave was a pleasure to travel with nothing was enough trouble for him ,I need a disability trolly to walk with and i no they are a balls ache but he never once moaned ,hope to travel with him again soon”
“Caledonian travel have really let me down you have to send someone to have a look what you are putting paying customers into i was at Scarborough from the 18th to 22nd at the Royal Hotel when i arrived i ask for a low down room which was on my booking and what did they do put me on 5th floor I asked for a low down room because off my disability if the lift was broken down or a fire happened I don't stand a chance, and as for the meals disgusting if there where anything left in the tray they should have taken that away instead they put fresh food on top of the stuff that was there they could give someone food poisoning Disgusting a lot of people where complaining I even when to speak to the manager he couldn't care less he looked at me if I was a bother to him Horrible young man needs to learn manners, now to come to the problem with caledonian travel my husband went to the bar to get a drink and was told card only spoke to the manager on this and he said it was on my booking which it wasn't so we had to go and spend rest of our holiday in our room I phone caledonian travel the next while I was on holiday and the reply I got was to get a taxi to another hotel and send the bill to you not very helpful if you understand I can't walk very far that is why I book hotels so I don't have to travel anywhere to get a drink this is the worst hotel I have ever stayed at what caledonian needs to do go and stay in one of these horrible hotels for 5 days and you can see where I am coming from my name is Mrs Helen Rice my booking Ref is T666800 what is so upsetting is I paid over 700 pounds for this HORRIBLE HOLIDAY. the only good thing about it was the trips and the bus driver PAUL lovely man.”
“just came back from ireland stayed at treacys hotel room was good also pool and spa sitting for meal time at evening was terrible but food was ok trip to galway and limerick waste of time to long in the town bunratty castle and village was good but should have more time there also cliffs of moher bit more time there but was good the journey to ireland and back was very very long drivers was good”
“Had a lovely break to Llandudno in New Loretta nice hotel food and staff. Room was good plenty of storage and space. Would go back to this hotel. Trips were great to Portmerion and railway to Mt Snowden. Driver Paul was great also Colin on trip to Snowdonia. Both drivers gave lots of information. Only negative communal areas in hotel were cold.”
“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“I had tickets for the darts in Liverpool and unfortunately I cannot attend due to a family bereavement, I would like to that the lady I spoke to at Caledonian travel who was very helpful and understanding, a couple of our friends have taken over our tickets and the change over of names was very simple.Thankyou again to Caledonian and there staff.”
“Bosworth Hall beautiful good selection of food beds and rooms couldn’t fault but not mobility friendly.2hr 30 min break in Nottingham plus 40min at services on outward journey coming home a 3hr 30 min break in Leamington spa plus another service break of 40 min how ridiculous this was never mentioned at our booking what were Caledonian thinking of plus on trying to email them network out of order”
“We have just had our stay at the Southlands Hotel Scarborough we have had a fantastic time hotel beautiful and clean food food, lovely staff brilliant so kind and helpful entertainment last night. Chris Daniels was fantastic. We will come back again.”
“Had a holiday in Scarborough one of the best hotels we have been in food brilliant staff excellent everywhere clean and bright had a great night with Chris Daniels. We’ll definitely come back to the Southlands again the night that Paul Tilly is on we will be going out thank you to all the staff at the influence”
“Had a Wonderful time at the Arrachar Hotel, last week, lovely warm room, service in the Dining Room was excellent food very nice. Will certainly be back there again😀 The diver was wonderful on our trip to Fort William and very friendly. Loved every minute. Thank you to all the Staff.”
“JUST BACK FROM ARRACHAR WITH THE CALEDONIAN COMPANY,AND IT WAS JUST GREAT,LOVELY HOTEL,FOOD, AND A GREAT STAFF AND HAPPY TEAM,APART FROM ONE OF THE MANAGERS ,SHE REALLY DOES NEED TO SMILE BACK AT HER CUSTOMERS,BEN NEVIS WAS JAW DROPPING AS WAS BEN LOMAND,THE OUTINGS TO OBAN, AND THE KELPIES, WAS SPOT ON TOO,AND THE SNOW PACKED GLENS WERE SPECTACULAR,IT WAS A GOOD TIME TO BE THERE,THE HOTEL IS MODERN CLEAN.COMORTABLE AND ONCE AGAIN WE MET SOME LOVELY PEOPLE ON BOARD WITH US,SO THANKYOU TO THE COMPANY,THE TWO COACH DRIVERS WHO KNOW THEIR STUFF WHEN IT COMES TO SCOTTISH HISTORY,AND THE HOTEL FOR MAKING US WELCOME,
WITH KIND REGARDS
JENN/ALAN ROBSON”
“Been in a mystery bus trip from Sunderland we ended up in Scarborough staying at the grand this hotel really needs to get the cleaning sorted out , very dirty rooms and smelly .our driver Chris was great keeping us all entertained”
“Just come back from a 4 day twixmas break at Caledonian Claymore Hotel. Got a twin room on the ground floor ,due to mobility issues, as no lift in hotel. Room (207) was small for a twin, but was adequate. Bathroom was minute & although it had a walk in shower, it was so small it was inaccessible due to the sink being across the door of the shower cubicle. Beds were clean & comfortable, clean towels & room was lovely & warm. Carpet hadn't seen a hoover.
Good choice of meals each evening, only let down was the meals were lukewarm at best.
4 free drinks each day & reasonable entertainment & bingo. Staff were faultless on reception, bar & in dining area. Just needs a few tweaks & this hotel would be pretty much perfect especially for the price.
Would consider going again, if the minor issues were put right.
Location of the hotel has fantastic views. Our driver Mark was lovely.”
“My friends and I have just returned from a weekend in Scarborough staying at The new Southlands hotel. We had a wonderful time dispite gale force winds and torrential rain . The hotel was about 15mins. walk into town . The food and staff were wonderful. Great breakfast always hot and plenty of it. Evening meal was the great. Had a choice of 4 starters, 4 main, and 4 desserts. My only complain was the bedroom and bathroom were really cold no heating. After been out in bad weather and returning to your room hoping for warm there was none. Staff were great especially in restaurant. Thank you for a wonderful weekend we will be returning.”
“Just returned from a Fri-Sun Tribute weekend in Llandudno stayed at The Grand Hotel.
Firstly someone was sat in our allocated coach seats, and despite asking them if they were in the rights seats, they refused to acknowledge this, and I had to get the driver to move them. Then they had the cheek to complain to other passengers about us which put a dampner on the start of our weekend.
Hotel is dated and could do with some TLC but was as I expected. We had a nice twin room with a sea view, comfy bed, nice hot running water with a bath and overhead shower.
Entertainment was good both evenings with Freddie Mercury Fri and Bryan Adams Sat followed by karaoke and dancing.
2 for 1 drinks 6-9pm which bar staff followed to military precision, anyone unfortunate to be stuck in the queue past 9pm was not getting the offer!
All cheap house brands and flat mixers, Tetleys, an Italian lager (I forget it's name) and a cider on draught.
Food - we were in a separate dining room which was serving basic cheap food, not like the advertisements around the hotel showing a lovely carvery meal!
Fri - fish goujons (grey fish not particularly pleasant), carrots, chips and mushy peas or meatballs and spaghetti, plus a veggie option.
Sat - pork loin steaks in mint sauce??? Tough and chewy or Thai fishcakes (Hubby said OK, I didn't try) veggie option stirfried vegetables.
There is a soup and bread roll section (not bad) tomato Fri, mushroom Sat. Basic but fresh salad bar.
Breakfast- negatives - cheap sausages, rubbery eggs.
Positives mushrooms in water, fried bread, fried potato tots, tinned beans, tomatoes, variety of cooked back bacon, soft and hard.
Food served hot but quality lacking IMO.
Excursion to Bets-wy-coed lovely pretty place to visit followed by a scenic drive.
Would I book with Caledonian again?
Yes definitely really had a good time despite disappointing food!”
“Just on our way back from a mystery trip with Caledonian. We did Bakewell and Matlock the first day. Stayed over at the Hilton in stoke on Trent overnight. Lovely, clean hotel with amazing choice for breakfast. The evening meal was the only disappointing part. We was shipped out to a separate room on the 1st floor. We ran out of veg and chips. No condiments available. We was just made to feel like secondhand citizens. Anyway, the next day we went to Chester. It was really lovely and our driver Ken has been amazing. He’s looked after us all from start to finish. We will definitely travel with Caledonian again.”
“Traveled solo to torquay and had to pay a room supplement as at the time of booking no single rooms were available.
Paid £35 .
On arrival at the hotel, which Caledonian own I was given a single room.
On returning I called Caledonian Glasgow and had a terrible customer service agent who was rude and abrupt. She informed me that she would be doing nothing until I got my booking reference.
When I called back the new agent had a far better attitude.
Transferred to complaints ,who informed me that the supplement was to subsidise double and twin rooms.
As I booked over the phone this was never explained.
This in my opinion is a complicated way to add hidden charges.”
“Having just been on a Caledonian trip to Arrochar staying in the claymore hotel,the only negative point concerned the evening meals very poor quality yet the breakfasts were brilliant great trip especially the gondola 🚠 at Ben Nevis but the main reason for this review is the excellent service that I received upon leaving my wallet on the coach at the Gretna green change over only noticed at Leeds my destination reported it to the driver who immediately contacted Richard our previous coach driver who called back in minutes to say he had found it and I was reunited with it the next day all intact brilliant service by all and may thanks for your honesty 👍five stars 🌟”
“I sent an email to customer services on 1st August 2025 and I still haven’t received a reply (18th September).
Their customer service is very poor. I’m sure it’s ok while every is going ok but once you have a problem you are told to email customer services and then they just totally ignore you.
I have sent 2 further emails and called several times and still no conclusion to my query.
Not a good way to run a business.”
