Caledonian Travel Reviews

Name: Caledonian Travel
Rating: 3.77

3.8 Rating 193 Reviews

66 %

of reviewers recommend Caledonian Travel

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3.8

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Caledonian Travel 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Traveled solo to torquay and had to pay a room supplement as at the time of booking no single rooms were available. Paid £35 . On arrival at the hotel, which Caledonian own I was given a single room. On returning I called Caledonian Glasgow and had a terrible customer service agent who was rude and abrupt. She informed me that she would be doing nothing until I got my booking reference. When I called back the new agent had a far better attitude. Transferred to complaints ,who informed me that the supplement was to subsidise double and twin rooms. As I booked over the phone this was never explained. This in my opinion is a complicated way to add hidden charges.”

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Posted 2 days ago

“Having just been on a Caledonian trip to Arrochar staying in the claymore hotel,the only negative point concerned the evening meals very poor quality yet the breakfasts were brilliant great trip especially the gondola 🚠 at Ben Nevis but the main reason for this review is the excellent service that I received upon leaving my wallet on the coach at the Gretna green change over only noticed at Leeds my destination reported it to the driver who immediately contacted Richard our previous coach driver who called back in minutes to say he had found it and I was reunited with it the next day all intact brilliant service by all and may thanks for your honesty 👍five stars 🌟”

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Posted 3 days ago

“I sent an email to customer services on 1st August 2025 and I still haven’t received a reply (18th September). Their customer service is very poor. I’m sure it’s ok while every is going ok but once you have a problem you are told to email customer services and then they just totally ignore you. I have sent 2 further emails and called several times and still no conclusion to my query. Not a good way to run a business.”

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Posted 1 month ago

“Arrived back from arrochar. 4day break 5sept. 2025 can't fault anything food good 👍 entertainment good 👍 bedroom very clean & comfortable 👍Gary out bus driver was excellent very knowledgeable and funny he was the icing on the cake 👍👍can't wait for our next one I was nervous about going as it was our first trip with caledonion travel I need not of worried it was brilliant Margaret A”

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Posted 1 month ago

“Recently got back from staying at the claymore hotel at arrochar. The hotel is a bit dated but rooms were clean and comfortable bed. The food was fab and staff were lovely. Our coach driver Richard was brilliant very informative with information on all the trips. Especially liked the Scottish pipe music while driving through glencoe. If you want to do a trip to see plenty of scenery this is a great trip to do. Will definitely be doing this one again.”

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Posted 1 month ago

“Recent trip to Isle of Wight,(5th September 2025, what a fantastic trip, our driver was Craig, he was lovely, he went over and above to ensure everyone was enjoying the trip, even when one of the passengers was in a bit of a dilemma, Craig sorted it straight away, met some lovely people, hotel is a bit dated, but the atmosphere was great, staff were lovely too.”

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Posted 1 month ago

“Went on isle of wight trip on 5th September 25 craig was our driver was an amazing weekend craig was brilliant we all had such a laugh with him craig is a great asset to your company will definitely book again if I new he was going to be our driver brilliant hotel needs some work a bit down and out food not up to much but trips was great big thanks to Craig had a great break Debbie and Pete North from Hull”

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Posted 1 month ago

“went on a trip to loch Lomond. Glasgow and the Ayrshire coast last week it was good the driver Paul was very nice and has been doing this rout for a while .but we went to Girvin and there wasnt anything there so i would take this oof of one of stops and go to Largs i only have one complaint the hotel was nice and clean staff were friendly but the food was atrocious so someone needs have word with Managment of the hotel”

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Posted 2 months ago

“My son and I are making some memories, I am 78yrs and slightly disabled. So far we have been on road recent tours, firstly I'll say the coaches are great, air con superb and all perfectly planned. Our driver was Allen for both trips and he was just great such a good driver. Both trips, murder mystery and the Lion King were superb and there was a few extra tours and sight seeing included. The overnight stays were adequate and comfortable. We are booked again for Scotland, Oban and Inverairy. Caledonian has been the best of experiences. Thank you. Marion Cowper”

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Posted 2 months ago

“I went on a trip to Oxford Converty Stratford with my sister .We had a brilliant time .Plenty of laughs with every one on board the bus.I must say we had a very experience driver called Thomas .He knew the roads like the back of his hand .Thomas made our journey very relaxed and comfortable.”

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Posted 2 months ago

“The hotel at loch Long was a total shambles ,it needed a complete refurb .The food was very poor to say the least ,organisation in the hotel very poor.and it wont let me put photo's on !!”

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Posted 2 months ago

“I recently returned from your peak railway & Lancashire cruise. The Britanior hotel Bolton was excellent, food good & staff friendly. The coach driver Damien was friendly & excellent company. The only fly in the ointment was the peak railway which was not a steam train & the scenery was of a railway road scrap yard & a gypsy camp site. No information about the route or train history & why we were stationary for a period of time was given. I would suggest that this was a waste of time & money & removed from the holiday.”

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Posted 2 months ago

“Just travelled from Newcastle to Liverpool on a 5 days trip including trip to Chester and Beatles tour with Mersey Ferry trip included. We stayed at Adelphi Hotel which was very poor and disappointing. Very shabby and shocked no housekeeping throughout week would have been nice to have bins emptied and fresh towels at the very least. Food was mediocre however breakfast was good but there was no ambience at all throughout. Caledonian inclusive trips were very good however there was daily confusion on trip times and our journey home time was changed 3 times leaving us a little worried and spoiled final morning as hanging around longer than necessary due to doubtful leaving times. I would have been anxious if had been travelling alone due to times changing throughout the 5 days. I have another trip booked with Caledonian so hope this was just a blip.”

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Posted 2 months ago

“Thanks to Stephen, our coach driver to Bournemouth, he was superb, a gentleman nothing was any bother for him, thanks Stephen, hope to meet up again 👍👍”

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Posted 3 months ago

“We travelled over the weekend to Silverstone and to the hotel and back in Derby and was first class from start to finish, a special mention to our brilliant and funny Driver Kevin, top man”

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Posted 3 months ago

“Our driver to Liverpool ,Stevie Boy was very entertaining ,friendly and funny .All drivers should take a leaf out of his book .Made us all feel very welcome indeed .”

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Posted 3 months ago

“Hotel was run down we did not get a decent room even though we paid extra very dissapointed”

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Posted 4 months ago

“Wow just got back from a mystery trip and everything was faultless driver looked after us very well 2 pleasant stops on route to our hotel in Stoke The Hilton which was 💯 % rooms had mini fridge and were very modern and clean.Food was amazing very good quality and cooked to perfection with a very tasty vegetarian option,staff very friendly and helpful.Back on the coach last day stopping off at Chester which I really enjoyed so Thankyou Caledonian for a perfect weekend”

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Posted 4 months ago

“Just got back from a mystery trip 1 June and il like to say had a fantastic time and r driver was the best driver I've ever had it was a pleasure to meet his name is Tom he made the hole trip from beginning to end fantastic well done Tom 👏”

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Posted 4 months ago

“Just came back from a trip to Belfast. First time I had done a coach trip and enjoyed it so much. John our driver was excellant, very friendly and helpful”

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Posted 5 months ago

Caledonian Travel is rated 3.8 based on 193 reviews