Caledonian Travel Reviews

Name: Caledonian Travel
Rating: 3.67

3.7 Rating 133 Reviews

64 %

of reviewers recommend Caledonian Travel

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3.7

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email

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Caledonian Travel 5 star review on 30th July 2024

Elizabeth White

Caledonian Travel 2 star review on 26th June 2024

Matin Gow

Caledonian Travel 5 star review on 14th June 2024

Sandra Blake

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just did the 3day London trip and stayed at the International Canary Wharf,hotel was fine very christmassy buffet meals were nice and stafff were lovely,our driver Keith was great and gave us plenty of free time not like some who just want to get back home on the last day.”

Helpful Report

Posted 4 days ago

“just had a fantastic holiday at the Torbay hotel Torquay ,the whole team are to be congratulated and especially the chef who paid great attention to our dietary needs during our stay, SUPER STAR INDEED,LOVELY ROOM, VIEW,FANTASTIC TABLE SERVICE ,AND THE HOTEL WAS JUST A MAJICAL CHRISTMAS THEME THROUGHOUT,PLUS THE WARM MULLED WINE AND MINCE PIES WERE A REAL TREAT ON ARRIVAL, OUR COACH DRIVER WAS QUITE SULLEN ,AND AT TIMES QUITE RUDE TO HIS TRAVELLERS,BUT HE DID GET US ALL SAFELY THERE AND BACK,THANK YOU FOR ANOTHER GREAT FEW DAYS AWAY WITH CALEDONIAN ONCE MORE,HAPPY TRAVELLERS,, JENN AND ALAN ROBSON”

Helpful Report

Posted 1 week ago

“That star is for a fab driver would giblve 5 but don't want the experience think it was for them. Went on the Harrogate/ xmas lunch in a steam train. Great driver Nick. Polite friendly and funny and helpful getting people on and off coach. Git to train station told to book in and go through to cafe. Got coach and table No and that it was for 3 people. However the coaches A,B and C didn't exist so they had to rearrange. Cafe NOT open to get a cuppa. Got to table after a nasty step up, no assistance offered. Table set for 2 not 3. Min xmas decor. No music at all. Then what a shambles, some people getting pre ordered cold drinks and others a disgusting frozen meal just big enough for a toddler. Stuffing balls so hard they couldn't be opened. 1/2 slice of turkey breast very thinly cut. Still no cold drinks till we finished our meal. Out came flat square shaped xmas pudding. Spent 20 mins on train then 20 mins stopped then went back again to station. Staff started clearing tables then declared " sorry due to lack of staff the meal is over goodbye" ! We were told it was too kate to have our hot drink and mince pie. Totally disappointed and that lot are doing polar express!!! God help those kids. I would rather have bought a £1.99 frozen meal from my local shop, instead of £69 each on that. Will never go again and will never recommend it.”

Helpful Report

Posted 1 week ago

“Lots of issues. My daughter and my partner booked a trip to Edinburgh. My partner has mobility issues. They expected to be dropped off in the centre of Edinburgh only to find they were dropped off a 20 minute walk to the centre. When they got to the centre they saw other coach companies dropping people off dead in the centre. My partner had to get a taxi back to the coach. The Drivers attitude was not the best.. When they got back from this trip they complained. Caledonian was not bothered, no empathy and blamed them for taking the holiday. However they offered a £20 voucher to travel with them again. Will never use them again. Not recommended If you have a mobility disability beware”

Helpful Report

Posted 1 week ago

“Having booked for the polar express & Christmas at Gulliver’s -premium package on 30th nov /1st dec for 2 adults and 2 grandchildren! Sadly our 5 year old granddaughter took very poorly the night before we were due to travel - I called caledonian to explain this and was told that there was nothing they could do regards a refund! To say the hotel -theme park and travel time to actually get to the polar express experience was absolutely terrible is an understatement! After eventually arriving at the theme park to then be told to enjoy the park until we were allowed to get into our hotel room at 4pm! After a long day travelling to then find the hotel very tired and not as clean as we would have expected - no toiletries in the bathroom not even hand soap after travelling all day the least we were hoping for was at least some toiletries to freshen up with? We were told to go back to the theme park @ 6pm for dinner and Xmas show ! The food was absolutely the worst we have ever payed for - a roll with something that was so disgusting inside that we could not work out what we had be served along with cold fries - along with a pot of hot water and a sachet of coffee and milk - this to me is not what I would call a dinner - the breakfast next morning was of the same bad quality - and the idea the a hotel only allows breakfast between 7.30 am and 8am is ridiculous We then had to be on board the bus for 9am to travel another 1hour 45 min journey to the polar express experience! Had the package explained the travel time we would never have booked this and I would definitely say this is not value for money!”

Helpful Report

Posted 1 week ago

“York lincoln luxury fayre. Olly our driver was courteous helpful did a fantastic job making sure we were looked after well. Very bad weather conditions felt safe at all times. Hotel clean and staff polite and helpful. Will be booking again with Caledonian.”

Helpful Report

Posted 2 weeks ago

“John our driver completed gentleman and very courteous would be happy being on his coach”

Helpful Report

Posted 3 weeks ago

“Mystery Tour-On arrival to the coach we were all told that there was no alcohol allowed on board and all alcohol should be brought to the driver & stored under with the luggage.We were threatened that if anyone was caught with alcohol would be removed from the bus & have to make there own way home at their own cost.Not the most welcoming start to our trip.The drivers attitude to his customers was unacceptable.On boarding the coach to spend our second day of our trip we were told the toilets were told the toilet was full so unable to use.Our coach had to be changed on the first day as the door was broken,does that mean the toilet hadn’t been cleaned from the previous trip.It was impossible to have filled the toilet as no one had actually used it on the way down apart from a couple of people.Our driver should have either been retired or looking for another job as he certainly lacked people skills.I certainly won’t travelling with Caledonian again !”

Helpful Report

Posted 3 weeks ago

“Cannot fault the coaches and bus drivers but I wished they pick better hotels I've been with them once in Scotland and llandudno the hotel in Scotland wanted a good overall the food wasn't sparkling and the loretta hotel in llandudno that was the same everyone I spoke to said the same about the 2 hotels untill I know they are going to improve on the hotels don't think I'll booking with them anymore sorry”

Helpful Report

Posted 1 month ago

“Me and sis had a one night stay at southlands hotel in Scarborough x hotel was clean and tidy very festive ready for Xmas x meals were basic but value for money x staff helpful x”

Helpful Report

Posted 1 month ago

“Waiting on a response from Caledonian Travel (Recorded Delivery) letter sent on 21/10/24 & signed for on 23/10/24. Will give one more week before writing here.”

Helpful Report

Posted 1 month ago

“Just been on a trip to the Matlock illuminations this was booked with an over 60s club. when we arrived are hotel had been changed with no notice to a very basic hotel food was very poor and no lift my mum had struggle up a very steep flight of stairs which she struggled with. The evening of the illuminations the coach dropped us miles from the park with no direction as to where to go most of the group struggled with this walk to point where we nearly did not make it. After the event finished we were expected to walk all the way back and little bit further this was discussing as a there were other Caledonian coaches picking people up outside the park. There were a lot of people that were complaining to the driver who had a serious attitude about this. Not in a hurry to go with this company again.”

Helpful Report

Posted 1 month ago

“Omg first time with this company and it will be the last, just arrived at Caledonian tower and the room is a proper Blackpool hotel would not recommend to anyone, had to ask for it to be cleaned again. Not happy at all.”

Helpful Report

Posted 2 months ago

“Fab trip to Folkestone Grand Bursin and Bruges with 5 friends. Coach journey fine. Hotel very welcoming. Room 737 great view of the Harbour and recently a bit of a refurb. Pics I'll add later. Food fine, only complaint was the old fashioned shower over the bath (type going from the taps) really needs to be replaced completely as the room proudly displays in the corridor the Premier sign. Hats off to Caledonian drivers Mark and Duncan who successfully got us back from France when we found ourselves caught up in Frances national strike on Wednesday and were stranded at Calais. Got back via Dunkirk which was hastily arranged.”

Helpful Report

Posted 2 months ago

“Just got back from a weekend in lllandudno stayed at the grand hotel. The hotel was clean and the food good but could have been better with main course and dessert with the options it was very basic. I traveled with my mum who is 82 and has very bad with her mobility but she had a great time with help given from our lovely driver Jason he was so helpful and had a great sense of humour, hopefully meet you again on our next trip. Michelle”

Helpful Report

Posted 2 months ago

“Recent return Isle of Man. Steve our driver was excellent. Came across a few issue no fault of his. He coped extremely well, Hotel food very good. Unfortunately stairways and passage very dirty needed a good clean and hoover room acceptable bed comfy,”

Helpful Report

Posted 2 months ago

“Went on the coronation tour was good.willie the driver was brilliant made it a great weekend.”

Helpful Report

Posted 2 months ago

“We travelled to Edinburgh on 15th August 2024 to see the Tattoo. The coach and driver were good. The Tattoo was excellent. The hotel (Brittania) was absolutely disgraceful. We were taken in to the hotel via a fire exit rather than the main entrance were the corridor was full of leaves and dirty carpets. Cracked sink in bathroom, bath stained and mouldy sealant, filthy carpets, cracked tiles around lift areas. The food was basic at best. The bed was like sleeping on a bed of rocks. We have complained to Caledonia travel and sent photographs with evidence of the above with no reply. Wouldn't travel with this company again.”

Helpful Report

Posted 2 months ago

“My husband and his 2 brothers have just returned from 5day tour staying at Scarborough Grand. I had asked Caledonian to check with the hotel before booking that there would be a three bedded room available and the operator contacted them while I held on and was told yes this was available. When they arrived they were shown to a room with only a double and single bed in it. The hotel denied they had been contacted about a three bedded room. Even before opening the room door they were aware of a very strong smell of drains. They complained and were given a better room with 3 beds. Other passengers complained about their rooms being unsuitable and were told they would have to pay an extra £20 per night to be moved.! The restaurant manager-Richard-was extremely rude to passengers who only had their room keys to show instead of a card. No one was aware they needed the card as well as the key and were made to return to their rooms to get their card. After a long day travelling this was a trial for some of the older passengers. The food was terrible. The rooms were not serviced. They had to ask for clean towels and dirty towels were not removed for the whole time they were there and when they asked for toilet roll were told there was none and to come back later,.They went out and bought some. Teabags and coffee were not topped up. This hotel only allows one pillow per person which could cause distress for people with respiratory problems. Corridors were dirty, with litter lying about and there were painters working in them every day with the added issue of the smell of paint always present. A lot of other passengers from the bus were complaining that the hotel was not up to a standard they expected and wondered if anyone from Caledonian travel checks hotels before using them for tours. I feel these complaints should be taken up with the hotel before further customers are faced with these issues.”

Helpful Report

Posted 3 months ago

“Had four day trip to Stratford and Oxford ,staying at Britannia hotel Coventry.Our room at hotel was nice and spacious ,clean and plenty not water.meals were buffet and I was disappointed that the menu or the food items were not identified as to gluten,I felt I was always having to find someone to tell me which were gluten free .I had stated on booking that I was gluten free and also rang Caledonian to make sure this was catered for.”

Helpful Report

Posted 3 months ago

Caledonian Travel is rated 3.7 based on 133 reviews