Caledonian Travel Reviews

Name: Caledonian Travel
Rating: 3.75

3.8 Rating 180 Reviews

66 %

of reviewers recommend Caledonian Travel

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3.8

Based on 180 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Caledonian Travel 5 star review on 18th March 2025

Jackie & Deby

Caledonian Travel 5 star review on 30th July 2024

Elizabeth White

Caledonian Travel 2 star review on 26th June 2024

Matin Gow

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New year trip to southport .The driver Philip was very pleasant and helpful 👍. Day trip to Liverpool excellent. Been on a few trips with caladonian tours and enjoyed .This time we stayed in Scarisbrick Hotel .Breakfast was excellent Dinner not so good. Not much of a choice and dessert was same every night .small piece of chocolate or raspberry sponge.New years day there was a brunch/lunch which was chillie/rice and chips and boiled eggs ! Wouldn't call that lunch .Rooms basic but clean but in 4 days no housekeeper to check bins toilet etc . Wouldn't recommend Scarisbrick Hotel. Wouldn't go back”

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Posted 6 months ago

“Twixmas London trip. Our coach driver was Jason, who was absolutely first class. We hadn't realised the trip included guided travel into the city each day and Jason certainly knew his stuff. The International Hotel on Canary Wharf was decent enough..although we had to change rooms 3 TIMES the first night, no power in 1st one, no working TV in 2nd one, after which we were upgraded but found next morning that the shower didn't work! They did resolve that immediately though. The food choices were basic, and limited for vegetarians but apart from these gripes, (and the noise/ music from the adjoining room half the night, not the hotel's fault) it was a good trip!”

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Posted 6 months ago

“Nothing went wrong but feel that Caledonian management should have a quiet word with Gary who seems to be the new face of Caledonian Travel in Scotland….Travelled with Gary on several trips and his attitude to his passengers sometimes leave's a lot to desired, he can be quite passive aggressive sometimes, he spoke to two elderly ladies who were merely trying to adjust the temperature control on our last trip a few weeks ago,instead of offering to help he actually said “what are you trying to do, break the the thing”…. He his in most part very knowledgable about the local area even though his favourite subject is Gary..”

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Posted 6 months ago

“Cant fault Caledonian travel for anything really,great price,stopped at silversands hotel which was great,had a good day to Liverpool,perfect. 👍👍👍👍👍”

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Posted 6 months ago

“Just did the 3day London trip and stayed at the International Canary Wharf,hotel was fine very christmassy buffet meals were nice and stafff were lovely,our driver Keith was great and gave us plenty of free time not like some who just want to get back home on the last day.”

Helpful Report

Posted 7 months ago

“just had a fantastic holiday at the Torbay hotel Torquay ,the whole team are to be congratulated and especially the chef who paid great attention to our dietary needs during our stay, SUPER STAR INDEED,LOVELY ROOM, VIEW,FANTASTIC TABLE SERVICE ,AND THE HOTEL WAS JUST A MAJICAL CHRISTMAS THEME THROUGHOUT,PLUS THE WARM MULLED WINE AND MINCE PIES WERE A REAL TREAT ON ARRIVAL, OUR COACH DRIVER WAS QUITE SULLEN ,AND AT TIMES QUITE RUDE TO HIS TRAVELLERS,BUT HE DID GET US ALL SAFELY THERE AND BACK,THANK YOU FOR ANOTHER GREAT FEW DAYS AWAY WITH CALEDONIAN ONCE MORE,HAPPY TRAVELLERS,, JENN AND ALAN ROBSON”

Helpful Report

Posted 7 months ago

“That star is for a fab driver would giblve 5 but don't want the experience think it was for them. Went on the Harrogate/ xmas lunch in a steam train. Great driver Nick. Polite friendly and funny and helpful getting people on and off coach. Git to train station told to book in and go through to cafe. Got coach and table No and that it was for 3 people. However the coaches A,B and C didn't exist so they had to rearrange. Cafe NOT open to get a cuppa. Got to table after a nasty step up, no assistance offered. Table set for 2 not 3. Min xmas decor. No music at all. Then what a shambles, some people getting pre ordered cold drinks and others a disgusting frozen meal just big enough for a toddler. Stuffing balls so hard they couldn't be opened. 1/2 slice of turkey breast very thinly cut. Still no cold drinks till we finished our meal. Out came flat square shaped xmas pudding. Spent 20 mins on train then 20 mins stopped then went back again to station. Staff started clearing tables then declared " sorry due to lack of staff the meal is over goodbye" ! We were told it was too kate to have our hot drink and mince pie. Totally disappointed and that lot are doing polar express!!! God help those kids. I would rather have bought a £1.99 frozen meal from my local shop, instead of £69 each on that. Will never go again and will never recommend it.”

Helpful Report

Posted 7 months ago

“Lots of issues. My daughter and my partner booked a trip to Edinburgh. My partner has mobility issues. They expected to be dropped off in the centre of Edinburgh only to find they were dropped off a 20 minute walk to the centre. When they got to the centre they saw other coach companies dropping people off dead in the centre. My partner had to get a taxi back to the coach. The Drivers attitude was not the best.. When they got back from this trip they complained. Caledonian was not bothered, no empathy and blamed them for taking the holiday. However they offered a £20 voucher to travel with them again. Will never use them again. Not recommended If you have a mobility disability beware”

Helpful Report

Posted 7 months ago

“Having booked for the polar express & Christmas at Gulliver’s -premium package on 30th nov /1st dec for 2 adults and 2 grandchildren! Sadly our 5 year old granddaughter took very poorly the night before we were due to travel - I called caledonian to explain this and was told that there was nothing they could do regards a refund! To say the hotel -theme park and travel time to actually get to the polar express experience was absolutely terrible is an understatement! After eventually arriving at the theme park to then be told to enjoy the park until we were allowed to get into our hotel room at 4pm! After a long day travelling to then find the hotel very tired and not as clean as we would have expected - no toiletries in the bathroom not even hand soap after travelling all day the least we were hoping for was at least some toiletries to freshen up with? We were told to go back to the theme park @ 6pm for dinner and Xmas show ! The food was absolutely the worst we have ever payed for - a roll with something that was so disgusting inside that we could not work out what we had be served along with cold fries - along with a pot of hot water and a sachet of coffee and milk - this to me is not what I would call a dinner - the breakfast next morning was of the same bad quality - and the idea the a hotel only allows breakfast between 7.30 am and 8am is ridiculous We then had to be on board the bus for 9am to travel another 1hour 45 min journey to the polar express experience! Had the package explained the travel time we would never have booked this and I would definitely say this is not value for money!”

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Posted 7 months ago

“York lincoln luxury fayre. Olly our driver was courteous helpful did a fantastic job making sure we were looked after well. Very bad weather conditions felt safe at all times. Hotel clean and staff polite and helpful. Will be booking again with Caledonian.”

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Posted 7 months ago

“John our driver completed gentleman and very courteous would be happy being on his coach”

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Posted 8 months ago

“Mystery Tour-On arrival to the coach we were all told that there was no alcohol allowed on board and all alcohol should be brought to the driver & stored under with the luggage.We were threatened that if anyone was caught with alcohol would be removed from the bus & have to make there own way home at their own cost.Not the most welcoming start to our trip.The drivers attitude to his customers was unacceptable.On boarding the coach to spend our second day of our trip we were told the toilets were told the toilet was full so unable to use.Our coach had to be changed on the first day as the door was broken,does that mean the toilet hadn’t been cleaned from the previous trip.It was impossible to have filled the toilet as no one had actually used it on the way down apart from a couple of people.Our driver should have either been retired or looking for another job as he certainly lacked people skills.I certainly won’t travelling with Caledonian again !”

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Posted 8 months ago

“Cannot fault the coaches and bus drivers but I wished they pick better hotels I've been with them once in Scotland and llandudno the hotel in Scotland wanted a good overall the food wasn't sparkling and the loretta hotel in llandudno that was the same everyone I spoke to said the same about the 2 hotels untill I know they are going to improve on the hotels don't think I'll booking with them anymore sorry”

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Posted 8 months ago

“Me and sis had a one night stay at southlands hotel in Scarborough x hotel was clean and tidy very festive ready for Xmas x meals were basic but value for money x staff helpful x”

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Posted 8 months ago

“Waiting on a response from Caledonian Travel (Recorded Delivery) letter sent on 21/10/24 & signed for on 23/10/24. Will give one more week before writing here.”

Helpful Report

Posted 8 months ago

“Just been on a trip to the Matlock illuminations this was booked with an over 60s club. when we arrived are hotel had been changed with no notice to a very basic hotel food was very poor and no lift my mum had struggle up a very steep flight of stairs which she struggled with. The evening of the illuminations the coach dropped us miles from the park with no direction as to where to go most of the group struggled with this walk to point where we nearly did not make it. After the event finished we were expected to walk all the way back and little bit further this was discussing as a there were other Caledonian coaches picking people up outside the park. There were a lot of people that were complaining to the driver who had a serious attitude about this. Not in a hurry to go with this company again.”

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Posted 8 months ago

“Omg first time with this company and it will be the last, just arrived at Caledonian tower and the room is a proper Blackpool hotel would not recommend to anyone, had to ask for it to be cleaned again. Not happy at all.”

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Posted 9 months ago

“Fab trip to Folkestone Grand Bursin and Bruges with 5 friends. Coach journey fine. Hotel very welcoming. Room 737 great view of the Harbour and recently a bit of a refurb. Pics I'll add later. Food fine, only complaint was the old fashioned shower over the bath (type going from the taps) really needs to be replaced completely as the room proudly displays in the corridor the Premier sign. Hats off to Caledonian drivers Mark and Duncan who successfully got us back from France when we found ourselves caught up in Frances national strike on Wednesday and were stranded at Calais. Got back via Dunkirk which was hastily arranged.”

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Posted 9 months ago

“Just got back from a weekend in lllandudno stayed at the grand hotel. The hotel was clean and the food good but could have been better with main course and dessert with the options it was very basic. I traveled with my mum who is 82 and has very bad with her mobility but she had a great time with help given from our lovely driver Jason he was so helpful and had a great sense of humour, hopefully meet you again on our next trip. Michelle”

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Posted 9 months ago

“Recent return Isle of Man. Steve our driver was excellent. Came across a few issue no fault of his. He coped extremely well, Hotel food very good. Unfortunately stairways and passage very dirty needed a good clean and hoover room acceptable bed comfy,”

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Posted 9 months ago

Caledonian Travel is rated 3.8 based on 180 reviews