“Mystery Tour-On arrival to the coach we were all told that there was no alcohol allowed on board and all alcohol should be brought to the driver & stored under with the luggage.We were threatened that if anyone was caught with alcohol would be removed from the bus & have to make there own way home at their own cost.Not the most welcoming start to our trip.The drivers attitude to his customers was unacceptable.On boarding the coach to spend our second day of our trip we were told the toilets were told the toilet was full so unable to use.Our coach had to be changed on the first day as the door was broken,does that mean the toilet hadn’t been cleaned from the previous trip.It was impossible to have filled the toilet as no one had actually used it on the way down apart from a couple of people.Our driver should have either been retired or looking for another job as he certainly lacked people skills.I certainly won’t travelling with Caledonian again !”
“Cannot fault the coaches and bus drivers but I wished they pick better hotels I've been with them once in Scotland and llandudno the hotel in Scotland wanted a good overall the food wasn't sparkling and the loretta hotel in llandudno that was the same everyone I spoke to said the same about the 2 hotels untill I know they are going to improve on the hotels don't think I'll booking with them anymore sorry”
“Me and sis had a one night stay at southlands hotel in Scarborough x hotel was clean and tidy very festive ready for Xmas x meals were basic but value for money x staff helpful x”
“Waiting on a response from Caledonian Travel (Recorded Delivery) letter sent on 21/10/24 & signed for on 23/10/24.
Will give one more week before writing here.”
“Just been on a trip to the Matlock illuminations this was booked with an over 60s club. when we arrived are hotel had been changed with no notice to a very basic hotel food was very poor and no lift my mum had struggle up a very steep flight of stairs which she struggled with.
The evening of the illuminations the coach dropped us miles from the park with no direction as to where to go most of the group struggled with this walk to point where we nearly did not make it.
After the event finished we were expected to walk all the way back and little bit further this was discussing as a there were other Caledonian coaches picking people up outside the park. There were a lot of people that were complaining to the driver who had a serious attitude about this. Not in a hurry to go with this company again.”
“Omg first time with this company and it will be the last, just arrived at Caledonian tower and the room is a proper Blackpool hotel would not recommend to anyone, had to ask for it to be cleaned again. Not happy at all.”
“Fab trip to Folkestone Grand Bursin and Bruges with 5 friends. Coach journey fine. Hotel very welcoming. Room 737 great view of the Harbour and recently a bit of a refurb. Pics I'll add later. Food fine, only complaint was the old fashioned shower over the bath (type going from the taps) really needs to be replaced completely as the room proudly displays in the corridor the Premier sign.
Hats off to Caledonian drivers Mark and Duncan who successfully got us back from France when we found ourselves caught up in Frances national strike on Wednesday and were stranded at Calais. Got back via Dunkirk which was hastily arranged.”
“Just got back from a weekend in lllandudno stayed at the grand hotel. The hotel was clean and the food good but could have been better with main course and dessert with the options it was very basic. I traveled with my mum who is 82 and has very bad with her mobility but she had a great time with help given from our lovely driver Jason he was so helpful and had a great sense of humour, hopefully meet you again on our next trip. Michelle”
“Recent return Isle of Man. Steve our driver was excellent. Came across a few issue no fault of his. He coped extremely well, Hotel food very good. Unfortunately stairways and passage very dirty needed a good clean and hoover room acceptable bed comfy,”
“We travelled to Edinburgh on 15th August 2024 to see the Tattoo. The coach and driver were good. The Tattoo was excellent. The hotel (Brittania) was absolutely disgraceful. We were taken in to the hotel via a fire exit rather than the main entrance were the corridor was full of leaves and dirty carpets. Cracked sink in bathroom, bath stained and mouldy sealant, filthy carpets, cracked tiles around lift areas. The food was basic at best. The bed was like sleeping on a bed of rocks. We have complained to Caledonia travel and sent photographs with evidence of the above with no reply. Wouldn't travel with this company again.”
“My husband and his 2 brothers have just returned from 5day tour staying at Scarborough Grand. I had asked Caledonian to check with the hotel before booking that there would be a three bedded room available and the operator contacted them while I held on and was told yes this was available. When they arrived they were shown to a room with only a double and single bed in it. The hotel denied they had been contacted about a three bedded room. Even before opening the room door they were aware of a very strong smell of drains. They complained and were given a better room with 3 beds. Other passengers complained about their rooms being unsuitable and were told they would have to pay an extra £20 per night to be moved.! The restaurant manager-Richard-was extremely rude to passengers who only had their room keys to show instead of a card. No one was aware they needed the card as well as the key and were made to return to their rooms to get their card. After a long day travelling this was a trial for some of the older passengers. The food was terrible. The rooms were not serviced. They had to ask for clean towels and dirty towels were not removed for the whole time they were there and when they asked for toilet roll were told there was none and to come back later,.They went out and bought some. Teabags and coffee were not topped up. This hotel only allows one pillow per person which could cause distress for people with respiratory problems. Corridors were dirty, with litter lying about and there were painters working in them every day with the added issue of the smell of paint always present. A lot of other passengers from the bus were complaining that the hotel was not up to a standard they expected and wondered if anyone from Caledonian travel checks hotels before using them for tours. I feel these complaints should be taken up with the hotel before further customers are faced with these issues.”
“Had four day trip to Stratford and Oxford ,staying at Britannia hotel Coventry.Our room at hotel was nice and spacious ,clean and plenty not water.meals were buffet and I was disappointed that the menu or the food items were not identified as to gluten,I felt I was always having to find someone to tell me which were gluten free .I had stated on booking that I was gluten free and also rang Caledonian to make sure this was catered for.”
“What an absolutely amazing time we had on the coach en route to the Coronation Street Tour, then Liverpool the following day. We had Michelle as our driver and what a wonderful, funny, bubbly person she is. She alone would get a full 5 stars.”
“just back from our 1st coach trip with Caledonian travel..went to Great Yarmouth..long journey down with traffic and shunts..stayed at the Nelson hotel...meals ok...staff looked a bit untidy..why cant they wear the same uniform...our room was good..clean...water pressure was poor for showers and baths...fantastic weather..trips very good...entertainment was a bit poor...”
“We are just back from the Highlands and Isle of Skye The weather wasn’t that great but the holiday was fabulous
Danny was our driver and I cannot praise him enough He was absolutely brilliant Lots of fun Lots of information Fantastic driver And I think the whole bus will agree He made our holiday special He needs to keep this job He’s a natural people’s person
Ewan and Maureen Fraser from Dumfries 👏👏👏👏🙄👍”
“Just back a couple of weeks ago from Llandudno my husband and I want to say that our driver Michelle blonde hair can’t remember her surname but she was fantastic lovely nothing was any trouble for her she went above and beyond kept us informed about everything I think everyone on the coach felt the same the hotel chatsworth was nice and clean friendly people food ok but bar prices are a bit over the top”
“Just back from cruise steam and dales. Only one fault is a lot more pick up stops than was advertised.
The group i was with were great we all got on from the start, laughing and joking all the time.
Our driver stephen(stevie) was brilliant let us know where we were going , times eyc and was very polite and chatty throughout. I would definitely travel with this company again.”
“Just come back from two days at thorpe park check in at hotel was a shambles no paper work to say which rooms we were in so sat in reception for half an hour after an 8 hour bus journey took an hour to get evening meal whicb we had to pay for ourselves .breafast was a dissgrace no where to sit empty food trays and food that wad there was cold no glasses for juice no cutlery no trays two people actually dropped thier bfast as they were trying to balance everything this hotel and i say hotel loosly was the worst i have ever been i n .a co.plaint going i to caledonion”
