Horrible customer service! This is the second time that I have issues with items purchased at Calendar Club Canada resulting in poor customer service. If my complaint needs to be in queue for more than 3 weeks, without even acknowledging it, then you have too many complaints on your hands - which, in my opinion, doesn't say much for your business. I spoke with the owner Kim on Christmas eve who completely disregarded the fact that an 80$ board game should include game tokens as specified on the packaging. We cannot play the game without tokens! I was told to check at the store the following week. Over the next week, I left 3 more messages with staff at the Cornwall store who informed me they would text Kim to call me. No call back. One employee suggested I send a message to customer care on the website. No reply in over 2 weeks. Each day, I call the number provided on business card which goes directly to voice-mail. Today I decided to reach out to Family Games in Montreal. Thanks to Yvan and François for their impeccable service. They will immediately send tokens via mail so that we may start enjoying our Crokinole game with the appropriate tokens.