This is my second review. Calor do not appear to have any after sales device at all. The catalytic heater that I bought is still very difficult to light and this renders the thing virtually useless. After numerous phone calls to Calor I am still no nearer to a solution. I keep being told to send the heater back but as I have constantly explained I do not have any packing for the thing and as you use a pretty useless carrier who incidentally threw the thing over a fence to deliver it which may or may not have damaged it, I have no confidence that the heater would arrive back with you safely and undamaged. Dealing with Calor has been a nightmare and I am a very dissatisfied customer. I have tried to speak to a manager but none is ever available I guess they are too busy dealing with numerous complaints! Please do something to resolve my complaints or do I have to go to the courts or the media to get some satisfaction.