Calor Ireland Reviews

Name: Calor Ireland
Address: 7, Balloo Crescent, Bangor, Bangor
Rating: 4.59

4.6 Rating 2,190 Reviews

90 %

of reviewers recommend Calor Ireland

4.6

Based on 2,190 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Calor Ireland 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“deplorable customer service. Initially you shipped the wrong heater (UK regulator) so I had to wait to get it collected and a new one sent. Then it stopped working during the 1st year of operation. I brought it to a local calor gas seller who was unable to ignite it and several people tried to fix it. I contacted you on support and had to write back 3 more times within a week to get a response. You then took my heater back for repair. Today you advise that there is nothing wrong with it and to get my property back I have to pay €25. I have esclated this to CCPC. I will NEVER deal with Calor again. Karen O'Reilly Cragwood. Twomilegate, Killaloe.”

Helpful Report

Posted 1 month ago

Thank you for your feedback Karen, it is very important to us. We are sorry to hear that you received the wrong product initially; however, we can see that this was rectified quickly. We can see that you reported that your heater was faulty over the weekend, whilst we were closed. Our Customer Service Team responded back to you a few days later and did some troubleshooting. Following this, a collection for the heater was arranged. Our Customer Service Advisor informed you in the response email that we would bring the heater back for testing (which can take 15 working days) and if no fault was found, the heater would be sent back to you, and you would be liable for the DPD collection and re-delivery cost. The heater was tested and as no fault was found, the collection and re-delivery costs have to be paid before we can send the heater back out to you.

Posted 1 month ago

“Quick delivery and well made”

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Posted 4 months ago

Thank you for the excellent review, Michael! We're delighted to hear that you were pleased with the quick delivery and quality of our products. Your support means a great deal to us.

Posted 4 months ago

“Great product”

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Posted 5 months ago

Thank you for your wonderful review, Carol! We're so glad to hear that you’re happy with your purchase. Your satisfaction is our top priority, and we appreciate your support!

Posted 5 months ago

“Excellent service and fast delivery”

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Posted 5 months ago

Thank you for the fantastic review, Michael! We're so pleased to hear that you had an excellent experience with our service and enjoyed the fast delivery. Your support means a lot to us!

Posted 5 months ago

“Very impressed with the service received and how quick I received item ordered. Will definitely use Calor again and strongly thinking of changing over from oil to gas.”

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Posted 5 months ago

Thank you for your amazing review, Ronald! We’re thrilled to hear that you were impressed with our service and the quick delivery of your order. We appreciate your consideration in switching from oil to gas and look forward to assisting you again in the future!

Posted 5 months ago

“Fast delivery, great products and value for money. Would highly recommend”

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Posted 5 months ago

Thank you so much for your excellent review! We’re delighted to hear you had a great experience with our fast delivery and found our products to be a great value. Your recommendation is truly appreciated.

Posted 5 months ago

“Quick, fast and quality. Thanks you 👍”

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Posted 5 months ago

Thank you for the fantastic review, Dmitrijs! We're thrilled to hear that you found our service quick and of high quality. Your support means a lot to us! 👍

Posted 5 months ago

“Very happy with item purchased. Great value for money and fast delivery. Perfect!”

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Posted 6 months ago

Thank you for your wonderful review, Noel! We're so glad to hear that you’re happy with your purchase and found it to be great value for money. Fast delivery is what we aim for, and your feedback truly makes our day!

Posted 5 months ago

“Good service, arrived promptly and as order specified.”

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Posted 6 months ago

Thank you, Barrie, for your wonderful review! We're so glad to hear that our service met your expectations and that your order arrived on time. Your satisfaction is our priority, and we appreciate your support!

Posted 6 months ago

“Competitive prices and fast delivery”

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Posted 6 months ago

Thank you for your fantastic review, Angela! We're thrilled to hear that you found our prices competitive and experienced fast delivery. Your support means a lot to us.

Posted 6 months ago

“Excellent service. My heater arrived in two days.”

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Posted 6 months ago

Thank you so much for your excellent review, Pauline! We're delighted to hear that your heater arrived so quickly. Your satisfaction is our top priority, and we truly appreciate your kind words!

Posted 6 months ago

“Hi, I recently ordered a gas ring burner and a hose with a butane regulator. When i received my order the buatne regulator is not compatible with the calor 11kg butane bottle. Is the regulator i got intended for use on a smaller bottle and if so what size? If not can you send me a link to where i can get a regulator which is compatible with the 11 kg bottles.”

Helpful Report

Posted 6 months ago

Hi Hugh Thank you for your order. The regulator you ordered is for blue-coloured butane cylinders provided by Calor GB. A member of our customer service team will contact you directly with information on how to return it and include a link for the regulator required for yellow-coloured butane cylinders provided by Calor Ireland.

Posted 6 months ago

“Never having had a gas appliance before I found it difficult to fit the regulator and I thought the instructions were not clear enough.I had to seek help from the cylinder suplier.However after that I have no other complaint.Its working pefectly but the door of the Belle Chic is impossible to close properly and I think it would be better without it.”

Helpful Report

Posted 6 months ago

Thank you for your insightful review, Gerald! We're glad to hear that your appliance is working perfectly. We appreciate your feedback about the regulator instructions and the Belle Chic door. Your input is invaluable, and we’ll certainly pass it on to the manufacturer of the appliance for further reference. Thank you for choosing us!

Posted 6 months ago

“Excellent service”

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Posted 6 months ago

Thank you for your excellent review! We're thrilled to hear that you received outstanding service. Your satisfaction is incredibly important to us, and we truly appreciate your kind feedback!

Posted 6 months ago

“Very good fast service very satisfied”

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Posted 6 months ago

Thank you for your amazing review, Keith! We're thrilled to hear that you were very satisfied with our fast service. Your support means a lot to us.

Posted 6 months ago

“I ordered a Blue Belle Chic which arrived damaged. Got a replacement ... which arrived damaged. Cannot recommend.”

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Posted 6 months ago

Thank you for your feedback Karen, it is very important to us. We are sorry to hear that both your heaters arrived damaged. We can see that this is being resolved by our Customer Service Team and we apologise for any inconvenience that has been caused.

Posted 6 months ago

“Received my order rather swiftly very pleased”

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Posted 6 months ago

Thank you for your great review, Peter! We're thrilled to hear that your order arrived swiftly. Your satisfaction is our priority, and we appreciate your positive feedback!

Posted 6 months ago

“Good service from Calor”

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Posted 6 months ago

Thank you for your great review, Lawrence! We're thrilled to hear that you had a positive experience with our service. Your feedback is greatly appreciated.

Posted 6 months ago

“Came very quick. It does the job.”

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Posted 6 months ago

Thank you for your great review, Joseph! We’re thrilled to hear that your order arrived quickly and is doing the job you need. Your feedback is much appreciated!

Posted 6 months ago

“You shouldn't sell the item you sold me”

Helpful Report

Posted 6 months ago

Thank you for your feedback; it is very important to us. We can not find anywhere on our system where you contacted us previously to report any issues with your product. A member of our Customer Service Team will be in contact with you today.

Posted 6 months ago

Calor Ireland is rated 4.6 based on 2,190 reviews