Calor Ireland Reviews

Name: Calor Ireland
Address: 7, Balloo Crescent, Bangor, Bangor
Rating: 4.59

4.6 Rating 2,190 Reviews

90 %

of reviewers recommend Calor Ireland

4.6

Based on 2,190 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Calor Ireland 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“deplorable customer service. Initially you shipped the wrong heater (UK regulator) so I had to wait to get it collected and a new one sent. Then it stopped working during the 1st year of operation. I brought it to a local calor gas seller who was unable to ignite it and several people tried to fix it. I contacted you on support and had to write back 3 more times within a week to get a response. You then took my heater back for repair. Today you advise that there is nothing wrong with it and to get my property back I have to pay €25. I have esclated this to CCPC. I will NEVER deal with Calor again. Karen O'Reilly Cragwood. Twomilegate, Killaloe.”

Helpful Report

Posted 1 week ago

Thank you for your feedback Karen, it is very important to us. We are sorry to hear that you received the wrong product initially; however, we can see that this was rectified quickly. We can see that you reported that your heater was faulty over the weekend, whilst we were closed. Our Customer Service Team responded back to you a few days later and did some troubleshooting. Following this, a collection for the heater was arranged. Our Customer Service Advisor informed you in the response email that we would bring the heater back for testing (which can take 15 working days) and if no fault was found, the heater would be sent back to you, and you would be liable for the DPD collection and re-delivery cost. The heater was tested and as no fault was found, the collection and re-delivery costs have to be paid before we can send the heater back out to you.

Posted 1 week ago

“I ordered a Blue Belle Chic which arrived damaged. Got a replacement ... which arrived damaged. Cannot recommend.”

Helpful Report

Posted 5 months ago

Thank you for your feedback Karen, it is very important to us. We are sorry to hear that both your heaters arrived damaged. We can see that this is being resolved by our Customer Service Team and we apologise for any inconvenience that has been caused.

Posted 5 months ago

“You shouldn't sell the item you sold me”

Helpful Report

Posted 5 months ago

Thank you for your feedback; it is very important to us. We can not find anywhere on our system where you contacted us previously to report any issues with your product. A member of our Customer Service Team will be in contact with you today.

Posted 5 months ago

“Still waiting for my gas heater and reply to my email re same”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Grete; it is very important to us. We are sorry to hear that you haven't received your order yet. We can see that a member of our Customer Service Team is currently looking into this for you and replied to your email yesterday morning.

Posted 5 months ago

“Sucks! Bought an expensive Lifestyle portable gas heater 2 years ago. Needed a small part and did contact the maker in GB. They were very prompt in their reply but told me because of Brexit they can't ship to me direct and to contact my retailer (Calor Ireland) . I did and was told they don't carry parts and to contact maker, hence I have an expensive boat anchor , sadly I don't have a heater or a boat.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. It is very important to us. We’re sorry to hear about the difficulties you encountered in obtaining the part for your Lifestyle portable gas heater. We understand this situation is frustrating, especially with the added complications from Brexit. While we do not carry parts directly, a member of our customer service team will contact you for the part information, and check with the team at Lifestyle for the availability of the product on your behalf.

Posted 5 months ago

“GOT £10.00 CALOR VOUCHER AND NO RETAILERS WOULD TAKE IT”

Helpful Report

Posted 5 months ago

Thank you for your feedback. It is very important to us. All Calor cylinder retailers should accept the Calor €10 voucher supplied with every portable gas heater order. If your local cylinder supplier refuses the cylinder voucher, please call the Calor cylinder team on 01 450 5000, and they will address this with them.

Posted 5 months ago

“My product arrived like it had been dumped from a 6th floor apartment roof! It was beyond bashed.. I paid for 2 day delivery as our heating is broken but this issue left me waiting 4 days. Calor did replace the broken product but I think they should have offered a discount or partial credit for the inconvenience”

Helpful Report

Posted 6 months ago

Thank you for your feedback. It is very important to us. We are sorry to hear your product arrived damaged. We raised this with the courier as soon as it was brought to our attention. We sent a replacement appliance on a swap-it label, so the courier delivered the replacement and collected the original at the same time. The swap-it service is the quickest available to help resolve it for our customers. We apologise for the time and inconvenience it caused.

Posted 6 months ago

“great delivery time”

Helpful Report

Posted 7 months ago

Thank you for your feedback. It is very important to us. A member of our customer service team will contact you directly to discuss this.

Posted 7 months ago

“See below”

Helpful Report

Posted 7 months ago

Thank you for your feedback. It is very important to us. Gas cabinet heater fire guards are not made to the length of the heater. They are used to block access to the front as a safety feature, not to enclose the appliance. The dimensions of the fire guard are clearly stated on the specification tab on our website. We advise customers to check the specifications of any product before ordering to ensure it is suitable for their needs.

Posted 7 months ago

“I received my order promptly but legs were missing. I have rang twice to report this. I was told someone would ring me back. To date this has not happened. Very dissatisfied with your lack of action Rgds carmel”

Helpful Report

Posted 9 months ago

Thank you for your feedback. It is very important to us. A member of our customer service team will contact you directly to resolve this.

Posted 9 months ago

“the heater was delivered quickly. The switch-off regulator does not function correctly, namely: when the switch is moved to the «off» position, the heater continues to work, and you need to turn off the cylinder. Also, the 10% discount coupon indicated on the website is not provided. Thank you”

Helpful Report

Posted 9 months ago

Thank you for your feedback. It is very important to us. Gas heaters can no longer be turned off by the control unit on the heater. If it was turned off in this way, and the gas valve developed a fault, then gas would seep into the room. All new heaters are designed to be turned down to their minimum setting and turned off by closing the gas supply at the regulator. This is not a fault; it is a safety feature. Heater orders are not supplied with a 10% discount coupon, they are supplied with a €10 voucher that can discounted from your next purchase of a Calor Gas cylinder. We have checked your order details and can see a €10 voucher was supplied with this order.

Posted 9 months ago

“Purchased a Super Heat heater online . No email from Calor confirming I had purchased the heater and no email giving details of delivery times or dates . The heater was left at the front door the next morning . I live on a busy road and it could easily have been stolen. Luckily, I was in and saw the van driving off. Not good enough Calor!”

Helpful Report

Posted 10 months ago

Thank you for your feedback Julie, it is very important to us. We are sorry that you did not receive an order confirmation or shipping email. Unfortunately, we had a system error that prevented some customers from receiving these, which has now been rectified. We will pass on the information regarding the delivery to the courier we use and apologise for any inconvenience that was caused.

Posted 10 months ago

“I received a carbon monoxide alarm from you online which cost me 26.02 euro including delivery charge. The alarm would not work and I returned it to internet returns, Calor Gas 7 Balloo Crescent, Bangor, Co. Down. I am now awaiting a reply and a refund of my payment. I am very disappointed and is the reason for one star.”

Helpful Report

Posted 11 months ago

Thank you for your feedback Victor, it is very important to us. We are sorry to hear that your product is faulty. Unfortunately, we have no record of this being reported to us or receiving the product back into our warehouse to allow us to process the refund. A member of our Customer Service Team will be in touch with you to have this resolved.

Posted 11 months ago

“Received the incorrect regulator and still haven't received the correct one even after contacting customer support.”

Helpful Report

Posted 1 year ago

Thank you for your feedback Thorgal, it is very important to us. We are sorry to hear that you received the wrong product and that you have yet to receive the correct one. A member of our Customer Service Team will be in touch with you today to have this resolved. We apologise for the delay and for any inconvenience that was caused.

Posted 1 year ago

“I received a faulty regulator. I emailed about it, then I finally called about it after no response. The operator on the call said he would send me another one and to give the old regulator back to the courrier. However, this has not happened, I’m still here with an unusable regulator, waiting for over a week later for delivery confirmation / tracking of the courrier. Dreadful service so far.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. It is very important to us. A member of our customer service team will contact you immediately to resolve this.

Posted 1 year ago

“I still haven't received my order yet and it says been delivered. When I had emailed them regarding this matter no one still haven't get back to me and now send me an email for review. I am very disappointed with their service”

Helpful Report

Posted 1 year ago

Thank you for your feedback. It is very important to us. We have checked our email database and cannot see any email contact from you. A member of our customer service team will contact you immediately to resolve this.

Posted 1 year ago

“very poor - brief email -disappionting will be shopping elsewhere going forward”

Helpful Report

Posted 1 year ago

Thank you for your feedback, it is very important to us. We can see that you emailed our help desk informing us that you needed to return your order as the products were not suitable for the gas bottles you have. Our advisor replied with the full details on how to return your unwanted order to us for a refund and attached the returns paperwork that is required to be completed for all returned items.

Posted 1 year ago

“Fittings not correct on one side”

Helpful Report

Posted 1 year ago

Thank you for your feedback. It is very important to us. A customer service team member will contact you to resolve this issue.

Posted 1 year ago

“the realm of incompetence after 3 weeks, unable to provide the correct fitting, looks like they ignore what a caliper is.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. It is very important to us. The fitting you were supplied is the correct fitting for your purpose. A member of our customer service team has been in touch with you to explain how it is connected.

Posted 1 year ago

“Purchased a Camilla gas heater on 16/02/2025 Ignition switch stopped working on 01/3/2024. Contacted returns in Co. Down . Rubbish customer service. Totally flippant. Would not recommend calor. Should have purchased a De Vielle heater instead.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. It is very important to us. We can see a member of our customer service team has been in touch with you to resolve the issue.

Posted 1 year ago

Calor Ireland is rated 4.6 based on 2,190 reviews