When I ordered the portable heater from Calor Gas I expected to be dealing with Calor Gas. When the portable heater arrived, the heater would not work. I called Calor to let them know and they said that the heater came from a third party and I would have to deal with them. I have been dealing with Hamilton Gas products since the 8th of December and they have told me on 4 different occasions that the heater would be picked up, checked over and that I would have a replacement back by Christmas. The heater that I originally ordered is still sitting in my hallway, where it has been since the 8th of December. Calor were less that useless when I called them on two different occasions to let them know that I was buying the heater for my mother to get through the cold snap just repeatedly saying that It was not their fault and to call Hamilton. I tried to call Hamiltion on numerous occasions only to be placed in a telephone waiting service for over 50 minutes each time, at such time I just hung up on each occasion. As much as Hamiltion have dropped the ball with this whole experience I place the same amount of blame on Calor as they seem to sell third-party faulty goods from a business that does not respond to its customers. My consumer rights say that the company that I make the purchase with has to sort it out. Calor has not done this and to say that I am extremely angry with the service Calor provided would be a huge understatement. A terrible experience from start to finish, whenever the finish might come around