My order was a gas patio heater and the bag in the order containing the various nuts and bolts was missing several items. I rang your customer service and was advised that a replacement bag would be ordered from the supplier and I would be told when this was done. I heard nothing back so rang again 3 days later and was told the same. After 24 hours with no update, I sent an e mail to which I am still awaiting a response. As I was unable to assemble the heater, I had some very cold guests for a planned BBQ and I feel I should be given some compensation for the inconvenience!