Hi, where do I start, I've been a customer of Calumet for many year, even back as far as the KJP days, yes I spot a couple of people still there in Drummond Street since then! I love the convenience of your Drummond street store, on site parking, getting what I need for my day to day existence as a professional photographer, a credit account etc.... I'm not sure what is going on behind the scenes at Calumet HQ or whether any of this has any links to the failure of the US business, but I have noticed a distinct worsening of the service and more or less everything over the last year, and have waiting for a forum like this to let someone, anyone know from a pro photographers point of view. To start, the store is wonderfully stocked.... with things the normal pro photographer doesn't want while I am forever waiting on back orders for things the other stories, Teamwork, Flash Centre, Pro Centre have in stock daily. I'm also finding I being sold cheap 'crap' and I'm sorry to use this word 'own' brand stuff imported from China. I get the distinct feeling you are turning into more of a Jessops (look what happened to them!) for pro's, rather than a store I can go to for all my needs. Okay, some of your bags etc are good, but stands, video rigs, need I go on, are of rubbish quality and break far quicker. When I come in for a manfrotto stand, I'm told you have one or two and have to back order anything else! TFC had one there and then to quote a need I had a week or so ago. Secondly, training, its looking like this has gone out of the window. you had one guy in the store who knew what things were about and mad it evident to me he was looking to be a photographer rathe than working in Calumet. I have spoken tho some staff, and their knowledge, especially working in a supposed Pro photographer's store was shocking. I may as well have asked my wife to describe some of the products etc. Finally, the credit accounts. Well, the 15 days given before I receive a phone call chasing money, then having my account stopped in store I don't really know why you bother. When i'm there trying to buy something, and I'm told in front of other customers, your accounts on hold as you haven't paid, sounds like I haven't paid for months! I'm assure you know clients don't pay their photographers in 15 or even 30 days! And at least give us some slack. I appreciate your suppliers since the US failure are probably not giving you a very good credit deal. If this is the case, just get rid of them and get us to pay on our credit card there and then, perhaps with a slight discount to encourage us to shop with you. hopefully, this feedback won't just disappear into the ether of ranting customers, but I think unless something positive is done soon, you may be going the way of the US store. And that would be a travesty for the UK photo market. Phillip Waterman.