Went to the store to spend a considerable amount of money on a new camera (and trade in an old one) - the guy who served me was one of the slowest servers i've ever had the displeasure of dealing with. It took almost an hour for me to be able to spend over £2,500. He didn't seem capable of coherent thought - he started processing the sale and mentioned that they may not have all of the items, and then carried on - i had to prompt him to check if alternatives were available or even if I could complete the sale on the day. Everything seems to take ages and seemed to be a challenge for him to comprehend. I didn't get the impression that this guy new much about cameras. I rate Calumet as a company, but this was a terrible customer experience - painful ..... very very painful