I recently purchased a lacie hard drive 1TB..it has malfunctioned and i asked for a replacement. This was refused as the company policy is to return this to lacie for repair. I am a professional photographer with an account with you for 20 years .. i am not going to use repaired hard drives on my jobs it is uneconomical for me and for that matter, lacie to repair them for the individual cost of these items. As a consequence I will now buy direct from Amazon who have a no quibble replacement policy for faulty goods, you are also a massive retailer and could have offered me that option and could make lacie accept that policy but you dont, you inconvenience your customer and offer a ridiculous repair policy which is good for you and for lacie. So my review is my last as i know where i am treated by the supplier with more respect.