I purchased a beauty dish along with a grid, back in March 2013 at Belfast stores open day. I did not receive the dish until Mid December 2013, some 10 months later. There was no knowledge or communication with me as a customer as to when the Grid would arrive. It was me on every occasion who initiated the contact to see where things where at. It would appear that although these dishes and grids where for sale on offer for the open day, it became quite obvious that they were never in stock in the first instance. On this occasion i am very disappointed with the service and lack of communication. I should have cancelled the order and bought a bowens grid/dish in its place.