My experience relates to the rental section at Manchester. Service was very poor. Called to rent a lens and was told that the rental section was busy and they would call me back. Nobody called me back. Called again the next day and again was told that the rental section was busy by the manager of the store. I mentioned that I had been waiting all day the day before for a call and the manager said that the chap in charge of rental was probably with somebody all day. Terrible service deeply embedded into their corporate culture. I really do believe that they think it's ok to behave like that.