Website The website really doesn't work. Wrong products classifications and several issues with the payment procedure. Also stock information are often false. Drummond Street Store Staff With few exceptions the staff have (Chris, James, Amanda) no idea of the products. They can manage an old lady searching a compact camere but for sure they can't manage professional photographer as customers. Drummond Street Rental Desk The rental desk offer a very good service. Drummond Street Store The store is good, but the habit of moving things really annoying me. I have for my business more then 1,8k of customers,photographer based in London, and the vast majority think the same. Also for the flagship store we aspect to have more samples of represented brands ( example Park Camera store - 550 yards away have less space but better exposition of many brands such Manfrotto, Gitzo, Lastolite, GoPro ) Calumet Brands Items, many items are often out of stock. As Calumet you must have your own products. Do not have in stock a product )many I can say) for months is a clear sign of incompetence. excuses about cinese production issues are just what they are excuses.... In september I had a list of 187 items to buy - all from Calumet - I still waiting for some of them to be available... IT infrastructure. Your men and women's at the desk still work with something from AS400 era. For them is difficult to have an access to online catalogue too because of your IT system. Look like very inadeguate. Is it so difficult give to them an iMac or an iPad or both and develop on it a specific application for the job. I have done it for my business in few weeks. Direct Photo have done it.Pro Centre too, Flash Centre idem. remove the dust from the computers and your brains. Customer Service for collect in store...... First the man on the phone must speak English, if not a Queen English for sure not a Bengali dialect or such similar idioma. You must suppose to have international customers not familiar with it. Second point when you advice by mail customers that they have to collect items in store, please don't say your order is ready when you had only one of eleven items ready. You manage the time as employee we - costumers - manage our time in a very different way it is a question of respect. Many thanks and regards