Took camera in for repair in December (camera had to be sent to Canon); after a whole month had heard nothing, so phoned. It turned out that it was "in the book" awaiting my authorisation to go ahead; no explanation why nobody had contacted me. I gave the go-ahead and within 24 hours was phoned to say it was ready, implying that it must have been fixed already before I was asked for authorisation. Drove there a couple of days later to collect it and found that the place was tight shut in the middle of the day, despite the opening hours on the door showing this was within the normal trading hours. As it is an 18 mile round trip to go there I was not impressed at all. However as I was turning to leave I saw someone in the back of the shop an he came and opened up with some feeble excuse about only having two staff - you might think they could stagger their lunch breaks to keep the place open. While there also enquired about studio backdrop material, but he was unhelpful - so when I do find out what I need by other means I shall order from elsewhere on the internet.