I purchased a lens on the interest free credit offer. I wanted to pick up the lens at the Euston store and said that when paying the deposit over the phone and when making the initial order. I arrived at the store and was kept waiting whilst staff tried to find out where my lens was. I was told that the lens had been shipped to me when I had specifically said I would come to the store and pick it up. I had to arrange for a neighbour to accept delivery and leave a note on my front door to tell the FEDeX people to deliver to the neighbour. This was a real inconvenience. Additionally your finance people were very slow in getting back to me to approve the finance. Not good overall.