I always feel comfortable when I visit Calumet that they truly understand my requirements, and the products that they are selling - whilst no one has ever come across as a "salesman". They really do have good knowledge of the equipment they sell. And I have never felt that when I have asked for advice I have been offered anything other than the right product for me (no trying to sell the most expensive one in the shop, or the one that pays the most commission!). They always have the time to spend with their customers; ok, this can on occasion be frustrating when you are waiting to be served and feel the guy in front is just asking too many questions. But then when it's your turn ....... it's different! I'm a regular visitor, and will continue to be so.