I had my camera repaired by Calumet Birmingham last year, I chose to use them as they are a respected and trusted name who I'd bought equipment from previously. Unfortunately the experience didn't match my expectations at all. Having given the camera in for repair it turned out that they send the camera straight to a 3rd party for repair - knowing this now I would simply use the 3rd party to avoid Calumet's percentage. The repairs took quite literally months and whenever I called to ask for a progress update or complain at the delays I spoke to a different member of staff meaning starting from scratch so they could find my details (they misspelled my name so couldn't find my record on the computer), furthermore on many occasions calls were not returned or only part of the information was returned. My biggest complaint was that when after some weeks a quote was finally obtained for the repairs which I though was extortionate, Calumet staff were extremely reluctant to press the 3rd party repairer for a more sensible quote and refused multiple requests for a breakdown of precisely what I was paying for - in effect they came up with a number and then held my camera to ransom. Eventually the camera was returned and I've had no problems since, however I will not be using Calumet again for repairs or purchases and have warned my photographer friends to do likewise. Hopefully this review (which Calumet requested I make via email) will serve as a warning to others not to use their services for repairs (I should point out I've had no issues making purchases in the past). Perhaps if Calumet read this they might choose to review the attitude and training of staff in regards to following up customers' requests and ensuring they get value for money.