poor customer service, placed a £3000 order, feed back on delivery status non existent, I called 3 times to find out when products would be available for collection, feedback was vague at best, promised a call back but didn't happen, still waiting. very frustrating, doubt I will use Calumet again...That Was two days ago, it just continues to get worse and worse.....however I finally seem to have found someone at Calumet who takes customer service seriously Raj is the only one in 5 calls, everyone else I have spoken to must just put the phone down and then couldn't care less. £3000.00 is a lot of money to me, obviously not enough to worry about for Calumet