Bought a sekonic lightmeter which had a faulty thumb wheel. Raised a complaint but then heard nothing after receiving a confirmation e-mail. Telephoned after two weeks to find nothing had been done. Finally had a call to let me know a replacement was available after waiting 6 weeks. Had to make a 90 mile round trip to exchange my faulty meter at a cost of around £30 and three hours of my time (not counting telephone calls etc to chase up original complaint). I suggested they throw in a pack of five rolls of film (RRP £32) as compensation but this was too much apparently despite me saving them courier costs for collecting the faulty meter and sending out the replacement.
I'll shop locally in future and I recommend you do the same.
11 years ago
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