Bought a DxO Editing Suite at the last open day in Manchester. It was supposed to be sent from the London Store as Manchester didn't have any in stock. It wasn't cheap but the demo on the day made it seem worth it. It didn't arrive. Contacted the Manchester store twice during the following weeks. Nothing happened although payment had been taken out of my account. I don't know when they would have contacted me as Manchester seemed to have forgotten about the purchase. Eventually , a fortnight after the open day I spoke to Leslie whom I presumed to be the manager and it was decided that the software would have to be ordered from the manufacturer. I don't know what would have happened if I had just continued waiting patiently. MORAL: if a problem arises deal with the manager not the underlings if you want a result.