I purchased a monitor calibration colorimeter on line. The advertised page stated it was in stock and available for next day delivery. After 5 days I had still not received any communication regarding the order so I emailed customer services . There was no reply. I then phoned customer services a full 10 days after placing the order to be told the item was on 'back order ' but the operative couldn't tell me when the order would be despatched. The item arrived 3 days later now whilst 10 days is not too long to wait it is far removed from the claimed delivery timescale coupled with the fact the money was debited from my account within 36 hours. I shall think long and hard before repeat ordering anything from this company.