Very disappointing break from normally good service. I made an enquiry to order some items and discussed the possibility of getting the items delivered the next day, since it was the only day when I'd be able to take delivery. At noon I was assured it would be no problem, so long as the order was made before 3pm - I finished the call by saying that I would reply to the email quote within the hour if I wished to proceed. At 12:45 I replied, asking to proceed with the order and confirmed the next day delivery request. Over the next two hours I phoned three times as I'd received no reply - each time whoever answered the phone could not find the salesman who I'd been dealing with, but a colleague told me each time that an urgent message would be sent to him and that he'd get straight back to me. Each time i explained the urgency of making the order by 3pm. On my fourth call, after a long wait, I was finally put through to the salesman who told me that it was too late to make the order for next day delivery. When I explained my disappointment at his failing to deal with my order he replied "Well, I've been busy dealing with other customers, what can I do?" I'm sure he had been busy, but it wasn't a good attitude. At the very least, there's clearly a problem with staff not communicating between each other and not being able to deal with anything other than the most recent customer. At the worst there appears to be a lack of respect for customers who are spending several thousand pounds with the company. I was eventually able to arrange delivery on a different day, but had to ask a favour of another company to accept delivery on my behalf and then I had to pay for a taxi to bring the items to where I was then working. I'm going to ask Calumet to refund the taxi cost.