Product sent is great for what it does, but it came with a missing part and a faulty part. I rang up straight away when I noticed missing part 5 minutes after receiving it and customer service was great - sending out missing part in first class post. The part that was faulty I didn't notice until I went to use product the next day. Customer service suggested I go into Calumet store to try and replace, which defeats object of buying online for ease in the first place. Also it makes me wary of buying other products where it appears products have been used or demonstrated with, that as a customer I am buying on the understanding of it being a new product.