Despite I truly love the store, I think that Drummond street has a problem with coordination. When trying to book a seminar using my student discount, I had to go to the store as there is no clear way to make the payment with the discount using the online form. Also, once a retail assistant helped me purchase with a discount, my confirmation email didn't tell me the time of my seminar, so I had to phone customer service (who said that would call me, but never did) and Drummond Street, who took more than 30 minutes to find my booking. Secondly,it took me more than 3 weeks to organise a 1:1 free tuition meeting, as no retail assistant knew what to do do with this and the manager didn't reply my email.