The order when it arrive was picked wrong. I had to call customer services to let them know. The customer service dept arranged for pick up of the incorrect product, and delivery of the correct item.
So handled well and promptly, just a shame that the item was picked incorrectly in the first place. I train C/S people in many industries and this is not uncommon that warehouse pickers are not trained well enough and this of course then impacts on C/S.
Had picker understood the product, not only was the code incorrect in was obviously incompatible
11 years ago
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