I ordered a replacement part after snapping my flash off the hot shoe. I was told I would have to wait a few days for the part as it was not in stock which was fine, they said they would call. Weeks later I phoned up to see if the part was in only to be told you can't get it anymore. This is not true I have just repaired my flash after ordering the part from B&H in New York which arrived after 4days. The assistant I spoke to seemed very helpfull at calumet and said he would see if they had the part amongst their spares, he did, great. He said I'll send you the spare free and refund the original purchase. I was very pleased, right up until the part arrived and was not even close to what I wanted. Waste of my time and demonstration of his incompetence. Not sure if I'll be returning to calumet :-(