Your E-Mail failed to mention this review was for on line customer satisfaction but i will give my experience of both on line and shop ? I used to shop at Calumets Manchester branch or if it was out of stock at the shop I would order it from there. Unfortunately they let me down very badly leaving me no option but to go elsewhere at very short notice for a wedding album. I take my customer service very seriously If I tell a client I will have their very expensive unique wedding album in their hands by a certain date IT WILL BEE IN THERE ON TIME unfortunately Calumet don't. I expect to pay a premium for good service but to pay that and get no service is unforgivable so i no longer use the Calumet shop full stop. Also the shops Credit - Debit card readers don't work Iv'e been going their for some years but in all that time every time i come to pay theirs always an issue with the card reader so you give then another card Visa, Master, Debit it won't matter there will be a problem. you ask the manager why this always happens and its been doing so for years and she tells you no its never happened before ? So its me then i must be stupid then. even though the person thats serving you has told you that its always happening and how frustrating it is especially when there is a full shop. Well as you will be getting the picture by now sadly and I mean sadly because I much prefer a one to one experience I don't like being lied ( fobbed off ) to or being stuck in the shop each time for 30 40 minutes while the shop gets its act together. On their Web site I would say the site navigation is very poor but I notice that Its recently been improved but unfortunately the description given to products is quite poor. Details are not bad ( The manufacturers Quotations ) Accessories column is normally blank giving the customer a feeling of they can't be bothered and just want a sale. What's In the Box section is normally blank so how do you know what your actually getting. Review Section is always blank too. This is the biggest put off for me as it makes me think what are they hiding ? Well you did ask and I have taken the time to reply. Why, because I want a Great Shop I can rely on. At this time I can't see that happening and so will continue to shop elsewhere where you can rely on what they tell you, get great service, are listened to and have good and bad reviews on products and service freely available. And more!