I spent £10,000 on a lens at the NEC Photography Show. I was then advised that the lens was not in stock - even though this was the first morning of the show - and so it was to be delivered. The delivery company put an illegible hand-scribbled card through the door (despite the fact that someone was in the house at the time and despite the fact that the delivery company's delivery note attached to the package clearly stated that the company should phone me on the mobile number provided). On calling the delivery company's office using the number printed on the card I was advised that I should collect the package from a flat in a multi-occupied block someway up the street. I declined and after some exchange of views on the matter the delivery company collected the package and delivered it. I subsequently raised the issue with Calumet via the website and never received an acknowledgement or response. I've never had a problem with WEX and will use them exclusively in future.